Jonah Gobah
Summary
Driven Supply Chain Professional with proven to effectively resolve various types of technical issues. Successful at managing supplier efforts, delivering comprehensive client and employee compliance and acting as point of contact for important suppliers. Adept at overseeing on-site quality and managing specific inspections schedules. Works effectively in cross-functional environments.
Overview
15
15
years of professional experience
Work History
Senior Customer Experience Partner
Maersk Inc
07.2021 - Current
- Coordinated closely with teams for customer data migration and the fulfillment of business processes
- Conduct regular performance evaluations to identify areas of improvement and ensure compliance with the department's standard operating process
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Oversaw demand planning, purchasing, and logistics.
- Collaborated with managers to create customer service improvement plans
- Ensure data accuracy in the migration process, validating and cleansing data as required.
Supply Chain Coordinator
Novant Health Presbyterian Medical Center
03.2016 - 07.2021
- Oversaw complex equipment storage operations while collaborating effectively with other departments to complete projects
- Oversaw the implementation of efficient supply chain planning systems as well as procurement and operations planning processes for the distribution network
- Drove key performance indicators and continuous improvements throughout logistics and supplier operations.
- Collaborated with procurement and pharmacy departments to facilitate smooth accomplishment orders and deadlines.
Logistics Coordinator
Savage services
08.2013 - 03.2016
- Generated documentation and information required for customer shipments.
- Coordinated shipping requests for expedited delivery and meticulously documented them in order to ensure accurate billing
- Kept track of orders and alerted customers to any changes in status or potential delays
- Maintained excellent customer relations by promptly responding to all customer inquiries and complaints about work orders, invoices, and shipments.
Quality Control Specialist
Builders Builder
01.2009 - 12.2012
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Checked the quality of raw materials and finished products and discarded anything that didn't meet safety standards
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Inspected, verified, and documented quantifiable characteristics of finished goods, comparing them to customer specifications and company quality standards to achieve an acceptable product
Education
Master of Science - Procurement, and Contracts Management
Florida Institute of Technology
Melbourne, FL2019
Bachelor of Science - undefined
University College of Management Studies
Accra, Greater2012
Skills
- Customer Loyalty
- Power BI
- SAP software
- Invoice Preparation and Processing
- Budget Coordination
- Customer Feedback
Accomplishments
- Led a cross-functional team at Maersk Line in a major data migration project, successfully migrating 95% of Status 44 customers data to CM within project timeline, improving overall data accuracy and system efficiency.
- During my tenure at Novant Health, I led a team that implemented a new vendor management strategy that led to a 15% reduction in supply chain costs within the first year of implementation, significantly contributing to the company's bottom line.
Timeline
Senior Customer Experience Partner
Maersk Inc
07.2021 - Current
Supply Chain Coordinator
Novant Health Presbyterian Medical Center
03.2016 - 07.2021
Logistics Coordinator
Savage services
08.2013 - 03.2016
Quality Control Specialist
Builders Builder
01.2009 - 12.2012
Master of Science - Procurement, and Contracts Management
Florida Institute of Technology
Bachelor of Science - undefined
University College of Management Studies
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