Olivia Tate
Pooler,GA
Summary
Collaborative and dedicated Senior Customer Experience Partner successful at managing multiple priorities with a positive attitude. Experienced in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
1
1
year of professional experience
Work History
Senior Customer Experience Partner
Maersk
11.2023 - Current
- Achieve successful client outcomes by identifying and addressing their unique needs and goals.
- Facilitate proactive issue resolution by maintaining clear lines of communication between customers and relevant departments in a high-pressure environment.
- Ensure seamless execution of the whole shipment lifecycle, promoting effective, and long lasting business relationships.
- Manage vendor performance related to customer's cargo to ensure timely cargo delivery.
- Understand account’s business requirements and maintain operational service levels according to defined IOPs, SOPs, and KPIs.
Customer Service Supervisor
Maersk - Performance Team
01.2023 - 11.2023
- Managed, coached, and mentored a team of representatives in building and maintaining long lasting relationships with customers.
- Leveraged advanced communication skills to effectively handle challenging customer situations, leading to increased trust and satisfaction.
- Boosted overall productivity within the department through effective delegation of tasks based on individual strengths and skill sets among team members.
- Created, prepared, and delivered detailed reports to various internal and external customers.
- Analyzed agreed service levels, identified root causes when targets were not met, and made recommendations to address any identified gaps.
Education
BBA - International Business
Temple University
Philadelphia, PA01.2023
Timeline
Senior Customer Experience Partner
Maersk
11.2023 - Current
Customer Service Supervisor
Maersk - Performance Team
01.2023 - 11.2023
BBA - International Business
Temple University
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