LISA K. BORROR
Charlotte,NC
Summary
Detail-oriented customer experience lead with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive problem-solving and optimizing processes to support team objectives. Seeking to support sales with day-to-day functions and assist managers with other administrative tasks to improve and advance both the company and individual experience partners.
Overview
31
31
years of professional experience
Work History
Senior Customer Experience Partner
Sealed Air Corporation
05.2018 - Current
- Work with new team members training and coaching on Sealed Air directives
- Assist customers and coworkers professionally, building relations with internal and external sales
- Collaborates with the Sealed Air Divisions to deliver business and market intelligence analyzing, interpreting findings in order to identify threats and produce solutions related to effective opportunity
- Processing orders, resolving conflicts, implementing shipping terms while meeting customer deadlines and surpassing customer expectations ~ Purposeful Innovation by utilizing all resources
- Maintain relationships with existing customers, engaging in problem solving to maintain one call resolution
- Ability to prioritize significant workload, manage conflicting priorities, handle several projects at one time and meet deadlines is essential; ability to maintain a positive and professional attitude when handling multiple priorities
LEAD Specialty Foam/Korrvu
Sealed Air Corp.
11.2023 - 12.2024
- Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
- Managed the development and implementation of standard work documents, ensuring consistency in operations while maximizing efficiency.
- Analyzed existing processes to identify opportunities for optimization, recommending changes that led to significant cost savings and improved performance.
- Developed and executed strategic plans for process improvement, driving operational excellence across the organization.
Customer Experience Partner
Sealed Air Corporation
08.2015 - 05.2018
- Manage Veritiv, formerly Unisource, covering 23 states
- Develop relationships with plants, sales and inside customers to deliver ingenious collaboration to provide excellent service
- Demonstrate owner mentality by analyzing every aspect of customer transaction, problem analysis for quick and speedy resolution
Unit Manager
Greyhound Bus Lines
07.2004 - 07.2012
- Exceeded sales goals, increased EBITDA and flow-through
- Staffing, training, performance evaluation of staff, including working in complex negotiations with Labor Unions
- Ensuring compliance of local, state, and federal laws and regulation (EPA, OSHA, ADA, and EEOC)
- Provided leadership and guidance for eastern operational locations
Manager
Hollywood Video
11.2000 - 07.2004
Training Manager
Carolina Restaurant Group d/b/a Wendy’s Restaurants
09.1993 - 05.2000
- Maintain excellent company standards for operations and training
- Trained store managers and hourly personnel
- Successfully opened two location overseeing all aspects of resources and operations
Education
Associates Degree - Information Technology Focus on Routing and Network Infrastructure
05.2015
Skills
- Customer relationship building
- Performance analysis
- Knowledgeable in EXCEL
- Proficient in SAP, MDG
- Company processes and procedures
- SF and Korrvu Marketing knowledge
- Client relationship management
- Conflict resolution
- Account management
- Collaboration and teamwork
- Interpersonal communication
- Investigation skills
Timeline
LEAD Specialty Foam/Korrvu
Sealed Air Corp.
11.2023 - 12.2024
Senior Customer Experience Partner
Sealed Air Corporation
05.2018 - Current
Customer Experience Partner
Sealed Air Corporation
08.2015 - 05.2018
Unit Manager
Greyhound Bus Lines
07.2004 - 07.2012
Manager
Hollywood Video
11.2000 - 07.2004
Training Manager
Carolina Restaurant Group d/b/a Wendy’s Restaurants
09.1993 - 05.2000
Associates Degree - Information Technology Focus on Routing and Network Infrastructure
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