KEITH WARREN JR
HOUSTON,TX
Summary
Field Service Tech with over 4 years of experience in delivering exceptional technical support and troubleshooting complex equipment issues at United Rentals. Demonstrates strong problem-solving skills and expertise in hydraulic systems, ensuring customer satisfaction while minimizing downtime. Committed to leveraging technical support and team collaboration skills to enhance operational efficiency and drive innovative solutions. Flexible hard worker ready to learn and contribute to team success. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
CES Service Tech
United Rentals
05.2025 - Current
- Diagnose and repair a wide range of heavy equipment including booms, scissor lifts, air compressors, generators, and light towers.
- Utilize Diesel Laptops diagnostic software to identify engine faults and perform advanced troubleshooting on various diesel engines (Cummins, Deutz, Perkins, and Kubota
- Maintain accurate work orders, parts usage, and diagnostic reports in company maintenance systems.
- Mentor and train new technicians on diagnostic procedures and safe work practices.
Communicate effectively with management and customers to explain repair findings and solutions - Conducted routine maintenance and repairs on rental equipment to ensure operational efficiency.
Field Customer Service Tech
United Rentals
03.2023 - Current
- Deliver exceptional field service support at United Rentals, troubleshooting complex equipment issues while maintaining customer satisfaction and minimizing downtime.
- Diagnose and repair industrial equipment on-site, meticulously documenting technical issues, maintaining service records, and ensuring all safety protocols are followed.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Raised heavy parts or equipment with hydraulic jacks or hoists.
- Diagnosed mechanical problems and determined solutions to correct concerns.
- Inspected and tested machinery, equipment and component parts to identify defects, diagnose malfunctions and facilitate repairs.
- Collaborated with team members, lending mechanical expertise to meet team goals.
- Worked independently and as team member to develop design concepts that met business and technical needs.
- Develop creative solutions for unique equipment challenges in the field, adapting standard procedures to meet specific customer needs and site conditions.
- Provide responsive technical assistance to customers, offering clear guidance on equipment operation, conducting preventative maintenance, and resolving urgent issues.
Education
Lincoln Tech
Columbia MD11.2022
High School Diploma -
Woodlawn High School
Baltimore Md06.2021
Skills
- Problem Solving, Team Collaboration, Customer Relations, Technical Support, Hydraulic Systems, Field Diagnostics, Customer Support, Troubleshooting
- Diesel Engine Diagnostics and repair
- Electrical & Electronic Systems
- Diesel Laptops Diagnostic Software
- Reading Schematics & Service Manuals
- Generator & Air Compressor Repair
- Fuel System Maintenance
- Cooling & Exhaust SystemsSafety & OSHA Compliance,Time Management & Efficiency
Team Collaboration & Communication
Problem Solving & Critical Thinking
Field Service & On-Site Repairs
Timeline
CES Service Tech
United Rentals
05.2025 - Current
Field Customer Service Tech
United Rentals
03.2023 - Current
Lincoln Tech
High School Diploma -
Woodlawn High School