Keith Woods
Arlington,TX
Summary
Successful Operations Director successful at creating and updating policies, developing strategic plans and leading daily business activities. Proven skills in business development, resource utilization and project management. Ready to bring excellent communication, leadership, and planning abilities developed over many years of experience to a challenging new role.
Overview
19
19
years of professional experience
Work History
Field Service Manager/SME Team Leader
NCR
Atlanta , GA
2004.05 - 2023.05
- Developed and implemented field service policies and procedures.
- Provided ongoing support to customers during installation process ensuring proper use of equipment being serviced.
- Resolved customer complaints regarding field service operations.
- Conducted performance reviews of all assigned personnel and provided feedback on areas needing improvement or additional training.
- Trained new employees on company policies and procedures related to field service operations.
- Organized, directed, supervised and evaluated the work of assigned personnel.
- Analyzed data collected from previous jobs to determine areas where improvements can be made for future projects.
- Managed daily activities of field service technicians by assigning tasks, monitoring progress and providing guidance when necessary.
- Coordinated with vendors to provide timely repair services to customers.
Education
Bachelor of Science - Management Information Systems
The University of Texas At Arlington
Arlington, TX1995-06
Skills
- Field Operations
- Remote Team Management
- Staff Management
- Health and safety compliance
- Cost Control
- Customer Service
- Employee Development
- Project Planning
- Customer Relationship Management
- Performance Evaluation
- Attention to Detail
- Work Planning and Prioritization
- Teamwork and Collaboration
- Professionalism
NOTE:
- I have NEVER called in "sick" nor have I ever missed a day of work.
Timeline
Field Service Manager/SME Team Leader
NCR
2004.05 - 2023.05
Bachelor of Science - Management Information Systems
The University of Texas At Arlington
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