Summary
Overview
Work History
Education
Skills
Timeline
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Keith Worthy

East Longmeadow,MA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. I feel my long history of working directly with clients/customers will make me a great fit in this position. Customer experience has always been where I excel, and I think my skillset would prove to be useful.

Overview

8
8
years of professional experience

Work History

Policyholder Service Specialist

MassMutual Financial Group
08.2022 - Current
  • Part of the reinstatement and policy change teams, working directly with agents and clients to ensure satisfactory changes to policies.
  • Daily tasks include face amount increases, rating adjustments, risk class changes, smoker changes, face reductions, reinstatement quotes, ALIR premium changes, risk reviews, OPM annual statements and more.
  • Lead my team with the Blue Cover Reports initiative, a daily email Team White received that had proven to be an issue. Responsible for going through all reports, assigning each report to specific team members, and getting all processes updated in Quest.

Call Center Representative

MassMutual Financial Group
03.2021 - 08.2022
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Became a part of the digital operation (AMC team), spending half of my day working directly with clients who were experiencing issues with MassMutual.com.
  • Weekly triage meetings with different departments for Massmutual.com troubleshooting.
  • Achieved first place in our company wide digital operation contest, helping over 150 clients sign up on MassMutual.com.

Springfield Public Schools Maintenance

SPS
01.2017 - 03.2021
  • Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
  • Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.

Education

No Degree - Business Administration

Framingham State University
Framingham, MA

High School Diploma -

Springfield Central High School
Springfield, MA
06.2015

Skills

  • Multitasking Abilities
  • Adaptability and Flexibility
  • Quality Assurance
  • Product Knowledge
  • Customer Relationship Management

Timeline

Policyholder Service Specialist

MassMutual Financial Group
08.2022 - Current

Call Center Representative

MassMutual Financial Group
03.2021 - 08.2022

Springfield Public Schools Maintenance

SPS
01.2017 - 03.2021

High School Diploma -

Springfield Central High School

No Degree - Business Administration

Framingham State University

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Keith Worthy