Doreen Henry Ramos
Mount Pleasant,SC
Summary
Successful affable professional with over 15 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Security-conscious with the ability to handle and process highly confidential and sensitive information with diligence and care. Ability to get along well with others and adapt to new environments with ease. Determined to implement earned skills for the rapid growth of the prospective organization by working effectively and consistently.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Policyholder Service Associate
Guardian Life Insurance Compay
07.2022 - Current
- Collaborated across teams to streamline processes and improve overall service efficiency.
- Increased efficiency by 50% and team productivity in the past year by promoting operational best practices and implementing effective time management skills.
- Cross-trained and provided backup support for organizational leadership.
- Maintained up-to-date knowledge of product and service changes.
- Managed client accounts by updating information and processing transactions accurately.
- Enroll employees under group plans, process group refunds, reconcile and apply premiums, calculate adjustments, and revise billing statements.
Administrative Support Associate
Simons Contractors, LLC
04.2015 - 07.2022
- Utilize Quickbooks to reconcile over 10 vendor accounts, track income, and generate invoices.
- Apply proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Record expenses and maintain accounting records in Microsoft Excel.
Realtor
Carolina Elite Real Estate
10.2013 - 12.2020
- Interviewed and qualified buyer prospects for home loans.
- Scheduled and attended home inspections with clients.
- Drafted purchase contracts and necessary paperwork using Zip Forms Software.
Education
Bachelor of Science - Social Sciences
Skills
- Problem resolution
- Excellent Communication Skills
- Time management abilities
- Billing Procedures
- Policy Adherence
- Teamwork and Collaboration
- Quality Focused
- Adaptability
Certification
Notary Public, State of South Carolina
Timeline
Policyholder Service Associate - Guardian Life Insurance Compay
07.2022 - Current
Administrative Support Associate - Simons Contractors, LLC
04.2015 - 07.2022
Realtor - Carolina Elite Real Estate
10.2013 - 12.2020
Notary Public, State of South Carolina
Charleston Southern University - Bachelor of Science, Social Sciences
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