CHLOE KENDERS

• Examining and processing preneed applications from most US states
• Collecting, arranging, and inputting information into our company database
• Making sure there are no mistakes with the applicants personal information, so we can complete the process within a timely manner
• Thoroughly auditing pending applications that were sent for previous follow up
• Communicating with various funeral homes that are needing their applications rushed or needing to make changes

• Actively helped low income people receive benefits through the LifeLine, Emergency Broadband, and ACP government program
• These programs help those who qualify through SSI, Medicaid, SNAP, Veterans Pension, and Public Housing
• Reviewed applications for the programs, while making sure the applicant is qualified and their information is accurate
• Entered and uploaded data in multiple systems
• Helped consumers get enrolled in the program to receive their benefit/s
• Answered 50-70 calls a day

• Completed business transactions
• Managed filing system, entered data and completed other clerical tasks
• Communicated with customers via phone and email to confirm appointments and respond to inquiries regarding our business and services
• Scheduled appointments and conducted follow-up calls to clients

Despite being the newest and youngest insurance agent, I managed to sell the most insurance policies within my agency.

• Quoted and sold auto & home insurance with over 20+ companies
• Developed new policy quotes and explained requirements and limits to potential policyholder's
• Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage
• Entered customer data in multiple systems
• Inbound and outbound calls regarding claims & roadside assistance
• Processed endorsements
• Supported day-to-day account management for clients
• Responded to customer requests for products, services and company information