Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Piara Payne

Antioch,TN

Summary

Seeking a job where my expertise, skills and dedication can help in the prosperity of the organization.

I'm a self-motivated professional with the ability to proactively acquire and apply knowledge to all areas of business.

Overview

14
14
years of professional experience

Work History

New Business Specialist

Zander Insurance
Hybrid
09.2023 - Current
  • Build quick rapport with clients using assertiveness and confidence to educate them on the value of protecting themselves and their family
  • Apply sales methodologies and problem-solving strategies to best position Zander products and services while providing long-term, individualized solutions to customers
  • Providing follow-up information to customers who purchased Zander term life insurance
  • Assist clients with scheduling their insurance exam
  • Assist clients with completing and signing their life insurance applications over the phone
  • Responding to emails
  • Responding to texts
  • Reports
  • Printing faxs
  • Taking inbound/making outbound phone calls

Sales Representative

UGT
Remote
04.2020 - 08.2023
  • High call volume
  • Multitask
  • Switching dialers campaign and scripts at any moment
  • Date entry on multiple screens
  • Cold calling

Patient Services Representative

TriWest Healthcare Alliance
Remote
02.2016 - 04.2020
  • Mentored and assisted new hires and transitioning employees
  • Processed healthcare authorizations referrals received from the VA, providers, and Veterans
  • Assisted with authorization entries while verifying the appropriate coding and provider selection is
  • Requested and updated medical documentation records to the VA providers portal system once care has been completed
  • Investigated recurring escalations for process improvements and reports on findings; implementing solutions in a timely manner
  • High call volume inbound calls
  • Collecting patients geographic
  • Provider preference and appointment location
  • High outbound calls to provider officer and VA

Dispatch Supervisor

555 Leads & Services
06.2010 - 01.2016
  • Supervisor agents in dispatch and tech support
  • Assist with locating clients
  • Payments from clients
  • Live estimated time of arrival updates
  • Roadside assistance

Education

High school diploma -

Hunters Lanes High School
Nashville, TN

Skills

  • Sales
  • Insurance
  • Microsoft Word
  • Risk Management
  • Leadership
  • CareRadius
  • Xtrax
  • Excel
  • Negotiation
  • Coaching
  • Documentation
  • Outlook
  • Customer Service
  • Call Center
  • HIPAA

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

New Business Specialist

Zander Insurance
09.2023 - Current

Sales Representative

UGT
04.2020 - 08.2023

Patient Services Representative

TriWest Healthcare Alliance
02.2016 - 04.2020

Dispatch Supervisor

555 Leads & Services
06.2010 - 01.2016

High school diploma -

Hunters Lanes High School
Piara Payne