Seeking a job where my expertise, skills and dedication can help in the prosperity of the organization.
I'm a self-motivated professional with the ability to proactively acquire and apply knowledge to all areas of business.
Overview
14
14
years of professional experience
Work History
New Business Specialist
Zander Insurance
Hybrid
09.2023 - Current
Build quick rapport with clients using assertiveness and confidence to educate them on the value of protecting themselves and their family
Apply sales methodologies and problem-solving strategies to best position Zander products and services while providing long-term, individualized solutions to customers
Providing follow-up information to customers who purchased Zander term life insurance
Assist clients with scheduling their insurance exam
Assist clients with completing and signing their life insurance applications over the phone
Responding to emails
Responding to texts
Reports
Printing faxs
Taking inbound/making outbound phone calls
Sales Representative
UGT
Remote
04.2020 - 08.2023
High call volume
Multitask
Switching dialers campaign and scripts at any moment
Date entry on multiple screens
Cold calling
Patient Services Representative
TriWest Healthcare Alliance
Remote
02.2016 - 04.2020
Mentored and assisted new hires and transitioning employees
Processed healthcare authorizations referrals received from the VA, providers, and Veterans
Assisted with authorization entries while verifying the appropriate coding and provider selection is
Requested and updated medical documentation records to the VA providers portal system once care has been completed
Investigated recurring escalations for process improvements and reports on findings; implementing solutions in a timely manner
High call volume inbound calls
Collecting patients geographic
Provider preference and appointment location
High outbound calls to provider officer and VA
Dispatch Supervisor
555 Leads & Services
06.2010 - 01.2016
Supervisor agents in dispatch and tech support
Assist with locating clients
Payments from clients
Live estimated time of arrival updates
Roadside assistance
Education
High school diploma -
Hunters Lanes High School
Nashville, TN
Skills
Sales
Insurance
Microsoft Word
Risk Management
Leadership
CareRadius
Xtrax
Excel
Negotiation
Coaching
Documentation
Outlook
Customer Service
Call Center
HIPAA
Personal Information
Work Permit: Authorized to work in the US for any employer