Keitha Arthur
Dallas
Summary
Compassionate and dependable,
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
12
12
years of professional experience
Work History
Care Giver
Supreme Home Health Services Inc.
Duncanville, TX
06.2023 - Current
- Provided personal care and assistance with daily living activities for clients.
- Monitored client health conditions and reported changes to healthcare professionals.
- Assisted clients with mobility and transportation needs, ensuring safety and comfort.
- Maintained a clean, safe environment by adhering to hygiene and safety protocols.
- Developed strong relationships with clients to enhance emotional well-being and support.
- Collaborated with family members to create personalized care plans tailored to individual needs.
- Documented client progress and care provided, ensuring accurate record-keeping for compliance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Assistant Supervisor, Cook, Lead Cashier
Cresent Regional Hospital
Lancaster, Tx
01.2019 - 05.2024
- Coordinated team schedules, ensuring optimal coverage and efficient workflow.
- Assisted in training new employees on operational procedures and best practices.
- Enhanced inventory management processes by implementing tracking systems.
- Monitored performance metrics, identifying areas for improvement in service delivery.
- Maintained accurate inventory, working with purchasing department and logistics for resupply
- Processed transactions efficiently using point-of-sale systems while ensuring accuracy in cash handling.
- Resolved customer complaints effectively, reinforcing brand loyalty through positive interaction and problem-solving skills.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Trained and mentored junior cooks in culinary techniques and kitchen operations.
- Managed kitchen inventory, ensuring timely restocking of ingredients and supplies.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
Nutrition Service Attendant
Ut Southwestern Medical Center
Dallas, Tx
01.2023 - 02.2024
- Ensured cleanliness and sanitation of patient areas, adhering to infection control protocols.
- Assisted in transporting patients and medical equipment efficiently throughout facility.
- Collaborated with healthcare staff to maintain optimal service delivery standards.
- Monitored supply inventory levels and coordinated timely replenishments as needed.
- Trained new team members on operational procedures and safety guidelines.
- Responded promptly to patient requests, ensuring satisfaction and comfort during visits.
- Ensured compliance with health and safety regulations by diligently monitoring procedures and implementing necessary adjustments when required.
- Communicated clearly with cooking staff, confirmed orders and answered questions.
Front Office Assistant
Donna's Sitting Service LLC
Dallas Tx
02.2014 - 01.2019
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated communication between departments to enhance service delivery and guest satisfaction.
- Maintained appointment schedules, optimizing time management for office staff and executives.
- Oversaw inventory of office supplies, reducing costs through effective budgeting and resource allocation.
- Handled customer inquiries and resolved issues promptly, contributing to positive client relations.
- Assisted in organizing company events, enhancing employee engagement through strategic planning efforts.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Updated client databases regularly while maintaining accuracy in contact details comprehensively.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Organized file systems both physical and digital through strategic categorization resulting in easy access and retrieval of documents.
Education
High School Diploma -
Valley High School
Sacramento, CA05-2001
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Patient care
- Multitasking and organization
- Meal preparation
- Medical record-keeping
- Medication and appointment reminders
- Customer service
- Patience and empathy
- Cleaning and sanitizing
- Money handling
- Cash register operation
- Customer relations
- Cash handling and management
- Team collaboration
- Payment processing
- Guest inquiries
- Training and mentoring
- Goal oriented
- Attention to detail
- Strategic planning
- Inventory control
- Decision-making
- Inventory oversight
- Office administration
- Keyboarding skills
- Document preparation
- File management
- Database administration
Timeline
Care Giver
Supreme Home Health Services Inc.
06.2023 - Current
Nutrition Service Attendant
Ut Southwestern Medical Center
01.2023 - 02.2024
Assistant Supervisor, Cook, Lead Cashier
Cresent Regional Hospital
01.2019 - 05.2024
Front Office Assistant
Donna's Sitting Service LLC
02.2014 - 01.2019
High School Diploma -
Valley High School