Summary
Work History
Education
Skills
Timeline
Barista

Keitha Nelson

Houston,TX

Summary

Dynamic and customer-focused professional with experience at Starbucks and Chic-Fil-A. Proven ability in espresso machine operation and exceptional customer service. Recognized for training staff and enhancing team efficiency, while maintaining high standards of cleanliness and organization. A dedicated team player with strong problem-solving skills and a commitment to delivering quality service.

Work History

Barista

Starbucks
  • Prepared high-quality beverages according to standardized recipes and customer preferences.
  • Maintained cleanliness and organization of workstations to ensure a safe environment.
  • Provided exceptional customer service by engaging with customers and addressing inquiries.
  • Operated espresso machines and equipment efficiently, ensuring consistent beverage quality.

Shift Leader

Chic-Fil-A
  • Supervised team members to ensure efficient service and adherence to operational standards.
  • Trained new staff on customer service protocols and food safety regulations.
  • Coordinated shift scheduling to optimize labor resources and maintain coverage.
  • Monitored inventory levels, assisting in stock management and ordering processes.

Education

High School Diploma -

Elsik High Schiil
Houston, TX
06.2023

Skills

Time management

Friendly and outgoing

Attention to detail

Team player

Problem-solving

Cash handling

Opening and closing duties

Active listener

Cleanliness

Exceptional customer service

Adaptive and creative

Order taking

Cash register operation

Decision-making

Espresso machine operation

Safe food handling

Excellent memory

POS systems

Hospitality service expertise

Coffee machinery

Professional demeanor

Timeline

Barista

Starbucks

Shift Leader

Chic-Fil-A

High School Diploma -

Elsik High Schiil
Keitha Nelson