Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keith Kline

Roscoe,IL

Summary

Dynamic professional with a Bachelor’s degree in Business Administration (Marketing concentration) and progressive experience in customer service, sales, and operational management. Excelled in resolving customer issues, driving revenue through upselling and lead generation, and leading teams to high performance. Expertise in communication, problem-solving, and marketing tactics to boost customer satisfaction and revenue growth.

Overview

2
2
years of professional experience

Work History

Assistant Branch Manager (Operations Manager)

Weed Man Lawn Care
02.2025 - Current
  • Maintained high customer satisfaction by addressing inquiries, resolving complaints within 48 hours, and monitoring online reviews
  • Conducted 30+ weekly customer visits, quality checks, and consultations to assess lawn conditions, recommended customized treatments, and ensured full compliance with Weed Man protocols.
  • Analyzed performance metrics, reports, and feedback to identify operational improvements.
  • Trained 12+ new technicians on production, sales, and customer survey standards, elevating branch performance.
  • Developed and executed Performance Improvement Plans for underperforming technicians, leading to higher individual and team performance.
  • Led crew that is projecting a 13% increase in value added sales year over year.

Customer Care Representative

Weed Man Lawn Care
01.2024 - 02.2025
  • Resolved customer complaints on a regular basis, achieving high satisfaction levels and improving loyalty through prompt and professional responses.
  • Maintained in-depth knowledge of products, services, and promotions to deliver accurate and timely information to clients.
  • Collected and evaluated customer feedback, recommending changes that enhanced service offerings.
  • Participated in marketing meetings to create strategies aimed at increasing satisfaction and sales.
  • Recognized and pursued upsell opportunities, incorporating additional services to raise average revenue per customer.
  • Served as a key contact for selling 300+ lawn care packages, through effective client interactions and relationship development.

Education

Bachelor of Business Administration - Marketing

University of Dubuque
Dubuque, IA
04.2024

Skills

  • Communication: Email correspondence, verbal and written communication
  • Customer Service: Relationship management, problem resolution, appointment scheduling
  • Sales & Marketing: Product knowledge, marketing tactics, upsell strategies
  • Professional: Adaptability, flexibility, time management
  • Technical: Microsoft Office Suite

Timeline

Assistant Branch Manager (Operations Manager)

Weed Man Lawn Care
02.2025 - Current

Customer Care Representative

Weed Man Lawn Care
01.2024 - 02.2025

Bachelor of Business Administration - Marketing

University of Dubuque

Similar Profiles

CREATE PROFILE