Keith J McWilliams

• Responded promptly to customer inquiries regarding their shipments or orders.
• Operated postage machines to affix stamps onto envelopes.
• Compiled reports detailing the number of pieces processed daily.
• Monitored the quality of outgoing mail to ensure accuracy in addressing, labeling, and stamping requirements.
• Operated mailroom equipment, including postage meters, envelope stuffers, and labeling machines.

• Retrieved requested files and delivered to appropriate personnel.
• Inspected materials and sorted items into piles or in containers according to type, size, condition, coloring or grade.
• Compiled data from source documents prior to data entry.
• Updated and input route information into computer system on daily basis.

• Review mortgage notes to ensure compliance, regulatory and investor guidelines.
• communicates with lenders and staff to resolve Items for purchasing the loan.
• responsible for scanning mortgage notes and labeling them property.
• Prepared products for packaging and shipping according to company specifications.

Handle incoming online chats and resolve guest concerns take online chats from customers refunds and replacements, gift card balances chats from customers inquiring about order inquiries, refunds and replacements, gift card balances.

Opening and Sorting Mail distributed correspondence loans to correct department or staff member on a daily basis, Scan loans in database system.

• Entering Data in GSMOS Retail.
• Reviewing Individual name matches against address.
• Alert Transaction mismatch to Compliance.

• Researched, resolved, and reconciled out of balances Processed errors Managed email and phone inquiries from brokers, clients, and account managers Managed and processed ADR transactions Processed daily transactions Performed operational tasks as assigned.

• Provided premier customer service Maintained high standards for product freshness and sanitation Selected and packaged products ordered by customers Filling, maintaining and rotating products and displays Preparing special orders and party trays.

• Reviewed mortgage documents for any additional Information Audited of loan files for correct paperwork Scanned loans in the database and preparing files for offsite storage.