Summary
Work History
Education
Skills
Timeline
Overview
Generic
Keith M. Williams

Keith M. Williams

Maryland Heights,MO

Summary

Security Analyst with extensive background in IT maintenance and risk management. Specialized in business system and applications and dedicated to protecting valuable data and intellectual property via robust governance protocols.

Work History

Sr. Business Security Specialist

Federal Reserve Bank of Saint Louis
05.2023 - 01.2024
  • Demonstrated an understanding of business operations, policies, and procedures
  • Collaborated with internal technology and process groups, including current supplier(s), security and compliance personnel, and business unit organizations
  • Experienced leading cross-functional teams and large-scale projects
  • Identifies and communicates risks and issues to leadership across the entire organization
  • Identified and addressed potential areas of vulnerability in existing systems, networks, applications, and processes
  • Managed user accounts and privileges according to established security protocols
  • Recommended corrective actions to address identified risks or non-compliance issues
  • Developed and implemented security policies and procedures to protect information assets.
  • Oversaw security policy configurations and updates for 13 systems across 5 departments.

Information Security Analyst

Federal Reserve Bank of Saint Louis
02.2021 - 05.2023
  • Maintained access profile for each business line and communicated findings.
  • Performed threat assessments to determine priorities in security implementation
  • Investigated security incidents, identifying root cause analysis, and recommending remediation steps
  • Conducted training on technology safety, assisting company and co-workers with good privacy practices
  • Managed approximately 500 user accounts by assigning roles and permissions based on job functions
  • Created reports outlining findings from security audits, incident response activities, and other related processes
  • Collaborated with IT teams to ensure seamless integration of security measures into existing infrastructure

Senior Client Service Representative

Federal Reserve Bank of Saint Louis
11.2016 - 02.2021
  • Handled confidential information regarding internal/external business clients' financial transactions appropriately and securely
  • Demonstrated strong problem-solving skills when handling escalated business clients' complaints or queries
  • Assisted business partners with account setup and registration
  • Developed rapport with customers through active listening and understanding their needs
  • Navigated multiple computer applications while interacting with clients
  • Received and responded to high-volume incoming calls and emails promptly
  • Reviewed existing processes related to client service operations and suggested changes where necessary
  • Managed approximately 50 incoming calls, emails, and faxes per day from customers
  • Improved company reputation with effective problem-solving techniques during challenging situations

Implementation Project Coordinator 1

US Bank
03.2007 - 11.2016
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Responsible for providing second-level technical support for Treasury Management Products with internal/external users.
  • Manage customer/User setups both internal and external.

Education

Master of Science (M.S.) in Information Systems Candidate -

University of Missouri-St. Louis
St. Louis, MO
05.2025

Bachelor of Science in Information Technology -

Lindenwood University
St. Louis, MO
12.2020

Skills

  • Project Management
  • Communication
  • Problem-solving
  • Risk Assessment
  • Vulnerability Assessment
  • Application Security
  • Threat Analysis
  • Business Continuity
  • Sense of urgency and confidentiality
  • Attention to detail

Timeline

Sr. Business Security Specialist

Federal Reserve Bank of Saint Louis
05.2023 - 01.2024

Information Security Analyst

Federal Reserve Bank of Saint Louis
02.2021 - 05.2023

Senior Client Service Representative

Federal Reserve Bank of Saint Louis
11.2016 - 02.2021

Implementation Project Coordinator 1

US Bank
03.2007 - 11.2016

Master of Science (M.S.) in Information Systems Candidate -

University of Missouri-St. Louis

Bachelor of Science in Information Technology -

Lindenwood University

Overview

17
17
years of professional experience

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Keith M. Williams