Keith Teodora Lai
Miami,FL
Summary
I am highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively & efficiently unsupervised and quickly mastering new skills. I can be a leader and a teamplayer to achieve company goals. As an employee I am hardworking with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Proprietor/Operations Manager
Tivadar Travel Services
Taguig City, Manila Philippines
07.2014 - Current
- Outperforms targets every year by developing and implementing highly successful marketing plans.
- Provides leadership, insight and mentoring employees.
- Promotes high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Analyzed operating costs, expenses, revenue and other financial data to ensure successful operation of the business.
- Coordinates and handles bookings for hotel, airfare & land arrangements for Corporate Clients thru B2B .
Front Office Agent
Montevista Villas, Mimosa Leisure Estate
Clarkfield, Pampanga, Philippines
04.2005 - 10.2006
- Handled front desk responsibilities such us reservation, guests' arrival & departure, cashiering and customer service.
- Knowledgeable in Hotel Software Systems such as Fidelio 6.1 & Opera 3.0
- Performed Guest Service tasks such as ocular inspections and showrooms as well us coordination with other departments to facilitate guests requirements & inquiries
Sales Manager
Golets Travel Inc.
Makati City, Manila, Philippines
02.2012 - 04.2014
- Worked closely with customers on their travel requirements.
- Evaluated leads obtained through direct referrals, lead databases and cold calling.
- Negotiated with vendors to obtain most cost-effective pricing for product distribution.
- Developed and implemented sales and marketing strategies to increase revenue.
Account Manager
Sysnet Integrators, Inc.
Makati City, Manila, Philippines
09.2010 - 03.2012
- Responsible for soliciting business for the company
- Sourced new opportunities to introduce products and services to potential customers.
- Attended trade shows and conferences as a representative of the company.
Account Executive ,Hotel & Sales Department
Mimosa Golf & Country Club, Mimosa Leisure Estate
Clarkfield , Angeles City, Pampanga
10.2006 - 06.2009
- Prepares sales presentations or proposals and contracts for new & existing clients.
- Handles Bookings for Corporate Accounts, Banquet Sales & Events, FIT's & Special groups such US Military & Long-staying guests.
- Works with the Sales Department to achieve target revenue.
Office Staff Assistant
Digital Telecommunications Inc.
Angeles City, Philippines
07.2004 - 04.2005
- Scheduled meetings and documents minutes afterwards.
- Collected and organized documents to prepare for filing, storage and processing.
- Handled incoming calls and directed callers to appropriate department or employee.
Education
Bachelor of Science - Industrial Engineering
Holy Angel University
Angeles City, Pampanga Philippines04-2004
Skills
- Customer Service
- Leadership & Teamwork
- Problem Solving and initiative
- Multitasking
- Organisation and time management
- Attention to details
- Resilience & Emotional Intelligence
- Industry Knowledge
References
References available upon request.
Timeline
Proprietor/Operations Manager
Tivadar Travel Services
07.2014 - Current
Sales Manager
Golets Travel Inc.
02.2012 - 04.2014
Account Manager
Sysnet Integrators, Inc.
09.2010 - 03.2012
Account Executive ,Hotel & Sales Department
Mimosa Golf & Country Club, Mimosa Leisure Estate
10.2006 - 06.2009
Front Office Agent
Montevista Villas, Mimosa Leisure Estate
04.2005 - 10.2006
Office Staff Assistant
Digital Telecommunications Inc.
07.2004 - 04.2005
Bachelor of Science - Industrial Engineering
Holy Angel University
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