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  Experience working within a cross-functional team displaying strong problem-solving skills and a team player mindset.
  Demonstrated systematic problem-solving in identifying, prioritizing, communicating and resolving quality issues.
  Maintained strong working relationships with clients showcasing a clear understanding of their specific needs and expectations demonstrating excellent interpersonal skills.
  Languages: English, Hindi, Punjabi, Urdu.
  Drives own vehicle to relocate.


Customer Service Professional experienced in inbound call handling and issue resolution. Enhanced customer satisfaction through effective management of billing inquiries and basic technical support, while collaborating cross-departmentally to address complex challenges. Motivated team member with strong work ethic and adaptability, committed to leveraging skills for organizational benefit.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Customer Service Professional experienced in inbound call handling and issue resolution. Enhanced customer satisfaction through effective management of billing inquiries and basic technical support, while collaborating cross-departmentally to address complex challenges. Motivated team member with strong work ethic and adaptability, committed to leveraging skills for organizational benefit.

Dynamic and customer-oriented Technical Support and Customer Service Specialist with over five years of progressive experience providing exceptional client support across telecommunications, healthcare, retail, and hospitality industries. Adept at delivering high-quality service in both remote and on-site environments, with proven expertise in troubleshooting, account management, billing assistance, and process improvement. Skilled in leveraging tools such as Zendesk, Genadmin, Microsoft Teams, and Observe AI to manage complex inquiries, ensure issue resolution, and maintain accurate documentation. Recognized for a strong balance of technical aptitude and emotional intelligence, excelling in deescalating customer concerns, identifying solutions quickly, and maintaining professionalism under pressure. Demonstrated success in exceeding performance metrics including customer satisfaction, issue resolution time, and quality assurance. Highly organized and self-directed, with extensive experience in remote work environments that demand time management, multitasking, and clear virtual communication. Known for building trust with customers, supporting team collaboration, and fostering positive client relationships that align with company values and objectives. Proficient in Microsoft Office Suite, mobile and desktop troubleshooting, and cross-departmental coordination. Passionate about creating seamless customer experiences while driving measurable results for the organization.
Dedicated customer service representative with proven skills in conflict management and technical support. Committed to enhancing customer satisfaction through effective problem-solving and attention to detail.

Keithtriona Howard

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Customer Service Representative

Claims Service Representative

Dollar General

McDonald's

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High School Diploma -

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Claims Service Representative

Customer Service Representative

Dollar General

McDonald's

High School Diploma -

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