Tiffany Williams
Jackson,USA
Summary
Customer Service Professional experienced in inbound call handling and issue resolution. Enhanced customer satisfaction through effective management of billing inquiries and basic technical support, while collaborating cross-departmentally to address complex challenges. Motivated team member with strong work ethic and adaptability, committed to leveraging skills for organizational benefit.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Intelogix
Jackson, USA
01.2023 - 04.2024
- Serve as the primary point of contact for customers via phone
- Delivered exceptional customer service by addressing inquiries, resolving complaints, and guiding customers to effective solutions
- Maintain a thorough understanding of products, services and policies to effectively assist customers
- Stay updated on product knowledge and industry trends to better assist customers
- Accurately document customer interactions and transactions across all tools/platforms
- Collaborated with other departments to resolve customer issues and escalated complex problems.
- Focused on exceeding customer satisfaction goals and consistently met performance metrics
- Continuously seek opportunities to improve the customer experience and streamline processes
- Make outbound financial collection calls in addition to incoming calls from customers in an effort to persuade customers to make payments on past due accounts
- Responded promptly to customer inquiries, providing accurate information that enhanced overall client satisfaction and loyalty.
- Resolved complex customer issues through effective communication and problem-solving skills, resulting in improved service efficiency.
Server
Applebee's Grill + Bar
Ridgeland, USA
09.2024 - 03.2025
- To serve food, drinks, and to accommodate guests' needs in a courteous and timely manner following Applebee's Ten Basic Service Steps
- Welcomed guests at entrance with friendly smile, answered questions, and suggested food and drink options
- Engaged with guests verbally to create friendly and upbeat atmosphere
- Delivered food and drinks to guests efficiently using team delivery system
- Relays orders to service bar and kitchen via the point-of-sale computerized register system
- Monitored guests and fulfilled additional requests
- Presents guest check to each table and accepts a form of payment
- Makes correct change and/or completes the proper charge card procedure
- Participates in the clearing and resetting of dining room tables
- Transports plates, glasses and baskets to and from dining room, service bar, and the kitchen about 30 times per shift
- Ability to wipe down table tops, table legs, pick up debris off of the floor and wipe down booth seats in all areas of the restaurant
- Delivered exceptional dining experiences by promptly serving food and beverages while ensuring customer satisfaction.
- Maintained cleanliness and organization of dining areas, contributing to a welcoming atmosphere for guests.
- Assisted in training new staff on menu items and service protocols, enhancing team performance and efficiency.
Customer Service Representative
VXI Global Solutions LLC
02.2022 - 11.2024
- Handled inbound calls, addressing customer concerns to promote service retention.
- Billing Inquiries: Handling billing questions, errors, and service change requests.
- Resolved customer inquiries efficiently by utilizing CRM software, enhancing overall support responses and client satisfaction.
- Provided initial technical support for customer issues, facilitating quick resolutions.
- Sales and Promotions: Presenting current promotions to customers.
- Coordinated problem-solving efforts to resolve service issues.
- Customer Safety and Satisfaction: Ensuring customer safety and satisfaction in some roles.
- Trained new team members on customer service protocols, improving onboarding efficiency and team performance.
- Assisted customers with inquiries and support needs remotely, enhancing overall service accessibility.
Assembly Line Worker
Faurecia Automotive Seating
Gluckstadt, USA
06.2017 - 04.2019
- Assembled parts and units, positioning, aligning, and fastening them to assemblies, subassemblies, or frames using hand and power tools to ensure structural integrity.
- Positioned, aligned, and adjusted parts for optimal fit and assembly, contributing to overall assembly quality.
- Connected cables, tubes, and wiring according to specifications, ensuring functionality and compliance with assembly standards.
Call Center Representative
Xerox
Madison, USA
03.2014 - 10.2018
- Negotiated and closed deals, contributing to revenue growth.
- Identified and pursued new business opportunities for Xerox products and services, enhancing market presence.
- Present and demonstrate Xerox solutions to potential customers.
- Develop and maintain strong relationships with clients.
- Managed existing client accounts, fostering long-term relationships and customer satisfaction.
- Delivered exceptional customer service by addressing client needs in a timely manner.
- Responded to client inquiries with accurate information and support. and resolve issues.
- Possess a solid understanding of Xerox products and services.
- Be able to explain the benefits of Xerox solutions to clients.
- Potentially provide basic technical support and training to clients.
- Utilized CRM software to track interactions, ensuring accurate documentation and efficient follow-up on customer requests.
- Delivered exceptional customer support by addressing inquiries and resolving issues, enhancing customer satisfaction and loyalty.
- Based on the role of Call Center Representative and the specified requirements, here are 8 resume experience statements:
Sever/Hostess
Logan's Roadhouse
Ridgeland, USA
11.2016 - 03.2017
- Provided timely, attentive, and friendly service, ensuring guests felt valued and well cared for.
- Delivered consistently crafted experiences to guests, enhancing overall satisfaction and loyalty.
- Created inviting spaces for guests to feel comfortable and relaxed.
- Collaborated with team members to foster a cooperative work environment, promoting a "can-do" attitude and achieving 100% guest satisfaction.
Cashier
Kroger
Jackson, USA
12.2014 - 11.2015
- Customer Service: Greeted customers, assisted with questions, resolved issues, and ensured positive shopping experiences.
- Process various payment methods (cash, credit, debit, coupons, loyalty programs, etc.).
- Cash Handling: Accurately count cash, handle money drops, and reconcile register drawers.
- Maintained checkout area by keeping it clean, organized, and stocked with necessary supplies to facilitate efficient transactions.
- Adhere to Policies: Follow company policies and procedures related to sales, refunds, and customer service.
- Food Reinforced safety protocols by identifying unsafe conditions and reporting them to management.: Adhere to all food safety regulations and guidelines.
- Reinforced safety programs by complying with procedures and identified unsafe conditions, notifying store management of issues.
Education
Certified Medical Assistant - Certified Medical Assistant
180 Career Center
Jackson, MS 05.2025 - 06.2025
Associates - Medical Billing And Coding
Hinds Community College
Jackson, MS 05.2018 - 03.2020
High school Diploma -
Wingfield High School
Jackson, MSSkills
- Emotional Intelligence
- Effective Communication Skills
- Active Listening Skills
- Conflict Resolution
- Decision Making
- Time Management
- Problem Solving
- Crucial Thinking Skills
- Empathy Skills
- Reframing Ability
- Adaptability
- Professionalism
- Attention to Detail
- In depth product and service knowledge
- De-escalation and conflict resolution
- Cultural Sensitivity
- Team Collaboration
- Patience
- Creativity
- Negotiation skills
- Open-mindedness
- Persuasion
- Friendliness
- Writing Skills
- Administrative Skills
- Computer Literacy Skills
- Inbound and Outbound Skills
- Microsoft Excel
- Alpha-Numeric Filing
- Microsoft Word
- Microsoft Office
- Time management
- Microsoft PowerPoint
- Microsoft Outlook
- Versatility
- Adaptability
- Relationship building
- Call triaging
- Scheduling
- Call center procedures
- Dispute resolution
- Credit card payment processing
- Script adherence
- Microsoft PowerPoint
- Data entry
- Training and onboarding
- Client communication
- Service retention
- Product education
- Prioritization
- Professional telephone demeanor
- Spreadsheets
- Task prioritization
- Customer satisfaction measurement
- System implementation
- Calendaring
- Punctuality and reliability
- Email management
- Documentation
- Typing 30 wpm
Certification
- OSHA 10
- Drivers License
Languages
English, Fluent
Timeline
Certified Medical Assistant - Certified Medical Assistant
180 Career Center
05.2025 - 06.2025
Server
Applebee's Grill + Bar
09.2024 - 03.2025
Customer Service Representative
Intelogix
01.2023 - 04.2024
Customer Service Representative
VXI Global Solutions LLC
02.2022 - 11.2024
Associates - Medical Billing And Coding
Hinds Community College
05.2018 - 03.2020
Assembly Line Worker
Faurecia Automotive Seating
06.2017 - 04.2019
Sever/Hostess
Logan's Roadhouse
11.2016 - 03.2017
Cashier
Kroger
12.2014 - 11.2015
Call Center Representative
Xerox
03.2014 - 10.2018
High school Diploma -
Wingfield High School