Vanessa Mahan
Dallas,GA
Summary
Dedicated and compassionate professional with over 15 years of experience in customer service, and home healthcare. Proven ability to manage high volume workloads, resolve complex customer issues with empathy and professionalism, and communicate clearly and effectively. Skilled in navigating challenging situations, maintaining client satisfaction, and ensuring timely service delivery. Known for being adaptable, detail oriented, and committed to providing quality support across diverse industries, including insurance, healthcare services.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Alorica
Mobile, AL
08.2013 - 12.2025
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average response time of 5 minutes
- Implemented proactive measures such as sending personalized follow-up emails or making courtesy calls to ensure customer satisfaction after resolution of their concerns
- Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a 100% increase in customer satisfaction
Home Health Aide
Mobile County Health Department
Mobile, AL
09.2006 - 06.2013
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Customer Service Representative
Hertz
Mobile, AL
02.2001 - 07.2006
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma - General Studies
Murphy High School
Mobile, ALSkills
Adaptable to change
Customer service skills
Project Estimation
Microsoft Office (Word, Excel, PowerPoint)
Typing speed (70 WPM)
Active listening
Time management
Emotional intelligence
Conflict resolution
Attention to detail
CRM Systems
Timeline
Customer Service Representative
Alorica
08.2013 - 12.2025
Home Health Aide
Mobile County Health Department
09.2006 - 06.2013
Customer Service Representative
Hertz
02.2001 - 07.2006
High School Diploma - General Studies
Murphy High School