Bryan O. Gamboa Torres
Bakersfield,CA
Summary
Entry level Electrician with hands-on training ensuring the safe and efficient installations of electrical systems. Versatile and dynamic professional with a proven track record at AutoZone, adept in customer service and critical thinking. Excelled in resolving high-stress situations, enhancing customer loyalty, and employing efficient loading techniques. Demonstrates exceptional problem-solving abilities and a commitment to workplace safety, driving operational excellence and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AutoZone
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Preloader
United Parcel Service Inc
11.2024 - 12.2024
- Adhered to quality control standards by routinely inspecting packages for damage or discrepancies before loading.
- Implemented time management techniques to balance competing priorities during fast-paced shifts.
- Collaborated with team members to maintain a clean, organized workspace for efficient operations.
- Maintained up-to-date knowledge of company policies, procedures, and industry best practices for optimal job performance.
- Maximized warehouse space utilization by employing optimal stacking strategies for various types of packages.
- Maintained clean, orderly work environment free of hazards.
Field Sales Representative
Benchmark
01.2023 - 09.2023
- Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
- Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on orders.
- Maintained accurate and thorough records of leads and customer account information.
Education
Electrical Technician Program - Electrician Technician
UEI College
3737 Rosedale Hwy, Bakersfield CA, 9330811-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Package handling
- Efficient loading
- Proper lifting techniques
- Shipping and receiving
- Warehouse navigation
- Maintaining cleanliness
- Workplace safety
- Adaptable to change
- Material handling equipment
- Electrical Safety
- Proficient understanding of Blue Prints
- Commercial Installation
- Residential Installation
- Low Voltage, Fire Alarm, Data Installation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- Electrical Card
- CPR
Timeline
Preloader
United Parcel Service Inc
11.2024 - 12.2024
Customer Service Representative
AutoZone
09.2024 - Current
Field Sales Representative
Benchmark
01.2023 - 09.2023
- Electrical Card
- CPR
Electrical Technician Program - Electrician Technician
UEI College
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