Keitwanna Nance
Jacksonville,FL
Summary
To obtain a progressively rewarding position that uses my skills, knowledge, and attributes.
Experienced with medication dispensing, patient communication, and inventory management. Utilizes pharmaceutical software and compounding techniques to maintain high standards of care. Knowledge of regulatory compliance and quality assurance ensures safe and effective pharmacy operations.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Certified Pharmacy Technician
Walgreens Pharmacy
11.2017 - Current
- Prepared new prescriptions and refills by inputting and updating patient profiles and verifying insurance coverage to ensure accurate medication dispensing.
- Counting, pouring, mixing, packaging, and labeling medications (e.g., using automated machines).
- Greeted customers and answered phones, effectively referring complex medication inquiries to the pharmacist for expert resolution.
- Greeting customers, answering phones, and referring complex medication questions to the pharmacist.
- Assisted with typing prescriptions for patient medications.
- Maintained clean and organized workspace, adhering to legal requirements and following safety protocols to ensure compliance and safety.
RECEPTIONIST/ BOOKKEEPER
EXTREME TAX SERVICE
01.2013 - Current
- Answering clients calls, greeting customers at the door
- Deposited accounts receivable into client bank accounts, ensuring timely cash flow.
- Filed paperwork, tracked client assets, handled client mail, and deposited accounts receivable into client bank accounts.
- Codes payables for accounts payable clerks’ input.
- Prepares appropriate schedules and reports as requested by clients
- Managed investment portfolios for clients.
- Generated 1099s and W-2s for clients, facilitating accurate tax reporting.
- Executed additional tasks designated by accountants or partners.
TIER II AGENT / Appointment Setter
Florida Blue
11.2014 - 02.2017
- Provided assistance to customers by addressing inquiries and resolving issues
- Managed incoming calls by directing inquiries to appropriate departments
- Assisted clients with health insurance information and claims processing
- Directed incoming calls to the appropriate personnel or departments for resolution
- Input patient information into databases to maintain accurate records
- Managed a high volume of calls efficiently to ensure timely support
- Coordinated patient exams and addressed customer service inquiries to enhance patient experience
- Managed appointment scheduling to ensure adequate time for physicians to complete medical examinations and procedures
- Performed clerical duties including database maintenance, faxing, scanning patient histories, answering phones, and updating patient account information
Call Center
CONVERGYS
11.2013 - 07.2014
- Handle customer inquiries both telephonically and by email
- Manage and resolve customer complaints
- Provide customers with product and service information
- Resolved customer complaints to enhance satisfaction and retention
- Delivered product and service information to support informed customer decisions
- Identify and escalate priority issues
- Research required information using available resources
- Document all call information according to standard operating procedures
- Route calls to appropriate resource
- Documented call information per standard operating procedures for quality assurance
- Compiled detailed records of all customer interactions
- Process orders, forms and applications
Picker Packer
Coach
08.2012 - 04.2013
- Reviewed orders to confirm catalog number, size, color, and quantity of goods
- Read order to determine catalog number, size, color, and amount of goods
- Verified accuracy of product quantities and types for loading and shipping
- Obtained Received pick tickets from Managed warehouse operations manager
- Carried and transported orders to shipping locations
- Ensured orders are staged in an array of delivery
- Ensured orders are staged in an array of delivery
- Warehouse
- Oversaw daily picking and packing operations, ensuring timely order fulfillment.
- Coordinated inventory management, optimizing stock levels and reducing discrepancies.
- Trained new staff on safety protocols and efficient packing techniques.
Cashier\Recover\Stocker
Family Dollars
11.2010 - 06.2012
- Greeted and assisted customers to enhance shopping experience
- Resolved customer inquiries and complaints to improve satisfaction
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Direct and supervise employees engaged in sales, inventory-taking
- Inspected merchandise for correct pricing and proper display. to ensure that it is correctly priced and displayed and that it functions as advertised
Cashier\ Assistant manger
Checkers
06.2006 - 09.2010
- Maintained outstanding customer service according to company standards.
- Processed sales transactions accurately and efficiently, enhancing customer experience
- Cash register operations and safeguarding company assets
- Received orders and processed cash transactions from customers
- Handed over food parcels to customers, ensuring accuracy and satisfaction
- Provided additional support as needed to enhance team operations
Education
High School Diploma -
Zarephath Christian Academy
Jax, FL05-2008
Skills
- Pharmacy technician license
- Pharmacy software
- Immunization license
- Medication administration
- Prescription filling
- Prescription processing
- Medication dispensing
- Prescription accuracy verification
- Prescription management
- Drug storage procedures
- Insurance billing
- HIPAA regulations
- Records management
- Inventory management
- Client communication
- Team collaboration
- Attention to detail
- Problem-solving skills
- Microsoft Office Suite
Certification
Proficient in Microsoft Word, Excel, Power Point, and Outlook. CPR licenses
REFERENCES AVAILABLE UPON REQUEST
REFERENCES AVAILABLE UPON REQUEST
Timeline
Certified Pharmacy Technician
Walgreens Pharmacy
11.2017 - Current
TIER II AGENT / Appointment Setter
Florida Blue
11.2014 - 02.2017
Call Center
CONVERGYS
11.2013 - 07.2014
RECEPTIONIST/ BOOKKEEPER
EXTREME TAX SERVICE
01.2013 - Current
Picker Packer
Coach
08.2012 - 04.2013
Cashier\Recover\Stocker
Family Dollars
11.2010 - 06.2012
Cashier\ Assistant manger
Checkers
06.2006 - 09.2010
High School Diploma -
Zarephath Christian Academy