Keivan Lopez
Jackson heights,NY
Summary
Motivated and detail oriented professional with experience in leadership, customer service, and event management. As a Shift Manager at Shake Shack, successfully supervised daily operations, trained team members, and ensured exceptional guest experiences in a fast paced environment. Complemented by freelance experience as an Event Coordinator, Managing logistics, vendor relations, and on site execution for private and corporate events. Recognized for strong communication skills, multitasking ability, and commitment to maintaining high standards of quality and effciency.
Overview
6
6
years of professional experience
Work History
Event Coordinator
Freelacer
02.2020 - Current
- Developed event themes and layouts to enhance attendee experience.
- Collaborated with marketing teams to promote events through various channels.
- Established relationships with vendors to secure favorable contracts and services.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
Shift Manager
Shake Shack
08.2023 - 03.2025
- Supervised daily operations to ensure adherence to company policies and standards.
- Trained and mentored new staff on operational procedures and safety protocols.
- Coordinated shift schedules to optimize workforce efficiency and coverage.
- Monitored inventory levels, conducting regular audits to maintain stock accuracy.
- Implemented process improvements that enhanced team productivity and service quality.
- Maintained a clean and organized work environment, promoting health and safety standards.
Education
High School Diploma -
William Cullen Bryant High School
Long Island City, NYSkills
- Customer service focus
- Decision-making
- Motivating teams
- Time management
- Inventory management
- Safety management
- Work under pressure
- Problem-solving
- Schedule management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Full Professional
Timeline
Shift Manager
Shake Shack
08.2023 - 03.2025
Event Coordinator
Freelacer
02.2020 - Current
High School Diploma -
William Cullen Bryant High School