Matthew Bergantino
Coventry,RI
Summary
Recent graduate from Johnson and Wales' Sports, Entertainment, and Event Management program, with a strong commitment to enhancing customer experiences at events. Proven ability to address inquiries and fulfill requests efficiently. Eager to contribute skills and passion to the workforce. Known for high productivity and efficient task completion. Specialize in team strategy formulation and motivational leadership. Excel in communication, adaptability, and problem-solving to foster team cohesion, and drive competitive success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate/Gameday Event Coordinator
Providence Bruins
Providence, Rhode Island
08.2024 - 05.2025
- Delivered exceptional customer service support to attendees, addressing inquiries regarding the event.
- Engaged customers through effective interpersonal skills to enhance the overall experience.
- Assisted youth hockey teams, chorus groups, scout groups, and more in optimizing their experience at Amica Mutual Pavilion for Providence Bruin Hockey Games.
- Served as Public Announcer for youth hockey games, ensuring clear communication.
- Responded promptly to customer requests, contributing to improved satisfaction.
- Executed day-to-day duties accurately and efficiently, maintaining operational standards.
- Processed transactions using a point-of-sale system.
- Participated in promotional activities such as setting up booths at events.
- Developed and maintained customer relationships by providing prompt, accurate, and courteous ticket sales service.
- Assisted in resolving customer complaints regarding ticket sales issues.
- Processed payments for tickets using cash, credit card, or check transactions.
Delivery Driver Assistant
Centrex Distributors
Exeter West Greenwich, Rhode Island
11.2019 - 04.2022
- Deliver all products containing beer, liquor, wine.
- Store alcoholic orders in the location desired of the store or restaurant owner.
- Provide customer service to all customers.
- Returned damaged or incorrect shipments back to warehouse for replacement or credit.
- Delivered packages on time according to assigned schedule.
- Ensure safety of services that are executed throughout the shift.
Assistant Varsity Lacrosse Coach
Coventry High School
Coventry, RI
03.2025 - Current
- Implemented innovative techniques that elevated team performance.
- Monitored player progress, delivering constructive feedback on individual performance.
- Collaborated with the coaching staff to formulate effective game plans.
- Communicated with parents about player development and team objectives.
- Held student-athletes accountable for academic and athletic responsibilities.
- Prepared scouting reports of opposing teams in order to develop effective strategies for upcoming matches.
Bartender
Grid Iron Sports Bar
Warwick, Rhode Island
03.2021 - 04.2024
- Provided exceptional service to all patrons.
- Perform opening and closing duties.
- Count the drawers and lottery, and maintain a log system of each amount daily.
- Assisted in setting up the bar for the service shift.
- Adhered to state regulations regarding serving alcohol responsibly.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Processed payments accurately and efficiently with POS system.
Produce Clerk
Stop & Shop Supermarkets
Coventry, RI
07.2015 - 09.2018
- Stayed current on available products, store promotions and customer service policies to assist with any need.
- Received and stocked incoming produce shipments.
- Assisted customers with product selection and inquiries.
- Supported promotional plans by updating signage with price changes.
- Cleaned and sanitized all work surfaces and equipment in accordance with company guidelines.
- Maintained cleanliness of department while adhering to health code regulations.
Education
Bachelor of Science - Sports, Entertainment, and Event Management
Johnson And Wales University
Providence, RI04-2025
High School Diploma -
Coventry High School
Coventry, RI01.2017
Some College (No Degree) - Kinesiology
University of Rhode Island
Kingston, RISkills
- Strong communication skills
- Interpersonal skills
- Ability to work in loud and stressful situations
- Professionalism
- Teamwork and collaboration
- Customer service focus
- Initiative and Self-motivation
- Team performance monitoring
Certification
- First Aid/ CPR
- NFHS Lacrosse Coach
- Concussions in Sports
Timeline
Assistant Varsity Lacrosse Coach
Coventry High School
03.2025 - Current
Sales Associate/Gameday Event Coordinator
Providence Bruins
08.2024 - 05.2025
Bartender
Grid Iron Sports Bar
03.2021 - 04.2024
Delivery Driver Assistant
Centrex Distributors
11.2019 - 04.2022
Produce Clerk
Stop & Shop Supermarkets
07.2015 - 09.2018
Bachelor of Science - Sports, Entertainment, and Event Management
Johnson And Wales University
High School Diploma -
Coventry High School
Some College (No Degree) - Kinesiology
University of Rhode Island
Similar Profiles
Devin PopeDevin Pope
College Basketball Player at Bob Jones University BruinsCollege Basketball Player at Bob Jones University Bruins
Isaac BuckingIsaac Bucking
Plumbing Apprentice at Bruins Plumbing and heatingPlumbing Apprentice at Bruins Plumbing and heating
Logan BruinsLogan Bruins
LDA Assistant at Bruins LLCLDA Assistant at Bruins LLC
Taylor AndrewsTaylor Andrews
Cook at RicottisCook at Ricottis
Alyssa WilsonAlyssa Wilson
Administrative Assistant at 02908 Holdco, LLC DBA The 02908 ClubAdministrative Assistant at 02908 Holdco, LLC DBA The 02908 Club