Keivon Yang
Ozone Park,New York
Summary
Dedicated and tech-savvy professional with a strong foundation in Electrical Engineering and technical coordination. Proven track record in managing high-volume service environments, maintaining meticulous documentation, and delivering high-level customer satisfaction, seeking to leverage expertise in technical troubleshooting and systems management as a Service Desk Agent within the NYC Office of Technology and Innovation.
Overview
2026
2026
years of professional experience
Work History
Freelance Multimedia & Technical Consultant
Self-employeed
New York, NY
2020 - Current
- Oversaw comprehensive technical production processes, focusing on software configuration and hardware troubleshooting to enhance digital media asset quality.
- Executed strategic planning initiatives aimed at enhancing digital growth and ensuring system stability by analyzing retention metrics.
Administrative Support
SCA Opportunity Academy / Multi-Tech Electric
New York, NY
2021 - 2022
- Oversaw maintenance of centralized technical documentation and procedural repositories to facilitate accurate project scoping and resource estimation.
- Executed comprehensive data aggregation processes, producing detailed summaries of over 50 daily deliverables to support strategic objectives.
Electrical Engineering Intern
Bechtel Construction Company
Corpus Christi, TX
2019 - 2020
- Conducted thorough field inspections to ensure adherence to quality control and validation protocols, maintaining high design standards.
- Facilitated production of technical schematics and documentation within cross-functional teams to ensure strict compliance with industry standards.
Customer Relations
Del Frisco's Grille
New York, NY
2019 - 2020
Managed front-line operations to deliver exceptional service in a dynamic, high-volume setting, prioritizing procedural compliance and rapid response.
Education
Bachelor of Science - Electrical Engineering
City College of New York
New York (City), NY01-2028
High School Diploma -
High School For CTEA
New York, NY01-2018
Skills
- ITSM & Ticketing
- Technical Troubleshooting
- Customer Service Excellence
- Operations & Logistics
- Technical consulting
- Technical guidance
- Project management
- Proficient in Microsoft Office
Languages
English
Native or Bilingual
Chinese (Cantonese)
Limited Working
Affiliations
- Society of Women Engineers
- Institute of Electrical and Electronics Engineers
- Society of Hispanic Professional Engineers
Timeline
Freelance Multimedia & Technical Consultant
Self-employeed
2020 - Current
Administrative Support
SCA Opportunity Academy / Multi-Tech Electric
2021 - 2022
Electrical Engineering Intern
Bechtel Construction Company
2019 - 2020
Customer Relations
Del Frisco's Grille
2019 - 2020
Bachelor of Science - Electrical Engineering
City College of New York
High School Diploma -
High School For CTEA