Mohammed Treifi
Solution Architect | Senior MFT Engineer
Beirut
Summary
Solution Architect and Integration Engineer with 8+ years of experience designing, deploying, and supporting enterprise-grade Managed File Transfer (MFT) and system integration solutions. Currently administering Cleo Harmony and OpenText Biz-Manager MFT platforms for Dollar General USA, architecting end-to-end file transfer workflows and managing ServiceNow incident queues at scale. At Gemalto/Thales, delivered L2 support for a global Digital Mobile Certificate (DMC) platform across Cloud and On-Premises environments. At Mobinets, progressed from System Integrator to L2 Team Leader, deploying enterprise applications and driving ITIL/ITSM adoption across the support function. Consistently delivers scripting automation, cross-functional collaboration, and reliable technical support in complex, multi-vendor enterprise environments.
Overview
11
11
years of professional experience
Work History
Senior MFT Engineer / Solution Architect
Dollar General USA
05.2022 - Current
- Jointly own and administer two enterprise MFT platforms - Cleo Harmony and OpenText Biz-Manager - ensuring platform stability, availability, and compliance across Dollar General's file transfer ecosystem.
- Design and architect new MFT workflows end-to-end in response to business and integration requests submitted via ServiceNow, translating requirements into reliable, production-ready file transfer processes.
- Manage and resolve ServiceNow incidents related to MFT operations, performing root cause analysis and applying fixes to restore service within SLA.
- Provide scheduled on-call support, handling technical issues and operational requests to maintain uninterrupted file transfer services across business-critical systems.
- Develop and maintain automation scripts (VBScript, Shell, Python) to streamline MFT operations, reduce manual intervention, and improve reliability across file transfer workflows.
- Contribute to the HR Modernization (HRP) project, designing integration workflows and supporting the development of KPI dashboards to track project delivery and operational performance.
Support L2 Team Leader
Mobinets
Beirut
04.2021 - 04.2022
- Led an L2 support team in diagnosing and resolving complex system and application issues, reducing escalation rates through structured troubleshooting workflows.
- Drove ITIL/ITSM integration initiatives, aligning team operations with service management best practices across incident, change, and problem management.
- Configured VMware virtualization environments to package and deliver customer-facing solutions reliably.
- Conducted network monitoring and executed customer Acceptance Tests, ensuring deployments met agreed technical and functional requirements.
- Tracked and reported project status using Confluence and Jira, maintaining full visibility for stakeholders across concurrent workstreams.
- (Nuiva)
System Integrator
Mobinets
Beirut
11.2017 - 04.2021
- Deployed, upgraded, and patched enterprise applications on-site and remotely using WildFly JBoss and Apache Tomcat across production and test environments.
- Installed and configured third-party platforms including Red Hat Enterprise Linux, Oracle DB, MySQL, PostgreSQL, and Jasper Report Server.
- Authored Bash and Python scripts to automate deployment pipelines and streamline repetitive operational tasks across production environments.
- Administered VMware environments to clone and deliver standardized application packages to customer infrastructure.
- Managed Windows Server 2008/2012 and RHEL Linux systems, handling deployment, administration, and capacity planning.
- Contributed to QA, performance tuning, and patch management cycles as part of integrated delivery and support teams.
- (Nuiva)
L2 Support Engineer - DMC Platform
Gemalto / Thales Digital Identity & Security
Paris
01.2021 - 12.2021
- Delivered L2 support for a global Digital Mobile Certificate (DMC) platform, resolving incidents and service requests in coordination with client teams and third-party suppliers.
- Applied Handset Library updates to DMC platforms across Cloud and On-Premises environments as part of scheduled maintenance and customer-driven change requests.
- Deployed and introduced new applications into Production Test and Production environments, ensuring stability and compliance with operational standards.
- Maintained and enhanced internal support tooling to improve service industrialization and reduce manual handling across the support lifecycle.
- Contributed to service reliability and security optimization initiatives, participating in scoping discussions for new incoming services.
Network Administrator
ULTARIA Group
Latakia
08.2015 - 01.2017
- Designed and configured network infrastructure including routing protocols, interface configuration, and access control policies based on user and business requirements.
- Monitored network performance, diagnosed availability and latency issues, and implemented corrective actions to maintain service continuity.
- Secured network environments by establishing access controls, monitoring frameworks, and evaluation processes aligned with organizational security policies.
- Maintained accurate and up-to-date network documentation to support operational continuity and knowledge transfer.
Education
Bachelor of IT - Networking and Operating Systems
Tishreen University
01.2015
Skills
- MFT Platforms
- System Administration
- Scripting & Automation
- ITSM & Ticketing
- Database Management
- Technical Documentation
- DevOps & CI/CD
- Networking
- Testing & QA
- Reporting & Analytics
Websites
Languages
Arabic
English
German
Timeline
Senior MFT Engineer / Solution Architect
Dollar General USA
05.2022 - Current
Support L2 Team Leader
Mobinets
04.2021 - 04.2022
L2 Support Engineer - DMC Platform
Gemalto / Thales Digital Identity & Security
01.2021 - 12.2021
System Integrator
Mobinets
11.2017 - 04.2021
Network Administrator
ULTARIA Group
08.2015 - 01.2017
Bachelor of IT - Networking and Operating Systems
Tishreen University