Keivontae Powell
Springfield,IL
Summary
I am a customer-focused individual with a passion for delivering exceptional service and contributing to a dynamic team. Eager to leverage communication skills, attention to detail, clerical skills and inventory skills. Adept at working collaboratively in fast-paced environments and excited to embark on a clerical career journey, and continue to learn and elevate within your company.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
Prime Communications AT&T
3209 S Veterans Pkwy
10.2023 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Delivery Driver
Fedex Express
600 Corporate Ct
08.2022 - 10.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Home Health Aide
Help At Home Senior Care
605 W Jefferson
12.2021 - 05.2023
- Performed laundry, grocery shopping and other housekeeping duties for my father
- Assisted my father with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Bakery Clerk
Harvest Market Natural Foods
3001 S Veterans Pkwy
07.2021 - 03.2022
- Maintained tidy and organized work area to comply with cleanliness standards.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
Direct Support Professional
Hope Home Care Services
15 E Hazel Dell Lane
10.2020 - 07.2021
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed rapport to create safe and trusting environment for care.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Front Desk Manager
Springhill Suites By Marriott
3921 S MacArthur Blvd
07.2019 - 10.2020
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Checked guests in out of hotel, made reservations, and processed payments.
Retail Associate/Cashier
Kmart, Sears Holding
3250 E Clear Lake Ave
06.2016 - 05.2018
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Performed cash, card and check transactions to complete customer purchases.
Education
Bachelor Of Accountancy - Accounting
Purdue Global
OnlineDiploma - General Studies
Southeast High School
2350 E Ash06.2017
Skills
- Customer Service
- Time Management
- Attention to Detail
- Verbal and Written Communication
- Ability to Lift 50 - 100
- Inventory control
- Reading Comprehension
- Front-End Support
- Customer Transactions
- Product and Service Sales
- Customer Assistance
- POS Systems
- Data Entry
Timeline
Retail Sales Associate
Prime Communications AT&T
10.2023 - Current
Delivery Driver
Fedex Express
08.2022 - 10.2023
Home Health Aide
Help At Home Senior Care
12.2021 - 05.2023
Bakery Clerk
Harvest Market Natural Foods
07.2021 - 03.2022
Direct Support Professional
Hope Home Care Services
10.2020 - 07.2021
Front Desk Manager
Springhill Suites By Marriott
07.2019 - 10.2020
Retail Associate/Cashier
Kmart, Sears Holding
06.2016 - 05.2018
Bachelor Of Accountancy - Accounting
Purdue Global
Diploma - General Studies
Southeast High School