Keiya Hurst
Summary
Ambitious Senior Account Manager with a tenacity for increasing profits and maintaining client relationships through persuasion and fantastic communication. Dedicated to innovation, forward-thinking and modern sales techniques used to cultivate a productive workspace and long-lasting client and customer relations.
Overview
17
17
years of professional experience
Work History
Senior Account Manager - Remote
Virtual Hearing Solutions
04.2019 - 06.2023
- Provided hearing health services to SNF, 55+ Communities, Schools, Colleges and Manufacturing Companies for the following territories: California/Texas/Arizona/North Carolina/Georgia/Ohio
- Managed over 250 accounts and made over 150-200 cold calls a week
- Scheduled over 20+ meetings a week & conducted meeting via zoom or over the phone
- Trained & coached clients on different types of hearing aids available & the services offered.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Closed business deals with partner businesses to increase company profits.
Scheduling Coordinator/Project Manager
Audiology Systems
09.2014 - 10.2018
- Assisted with the Visual / Salesforce integration project, Oracle and onboarded Canada West Sales and Service teams to Salesforce
- MS Suite (Excel, Word, SAP, Powerpoint)
- Ensure that all projects are delivered on time, within scope and within budget
- Received and coordinated maintenance repair calls scheduled yearly calibrations, follow-up, quote preparation, problem resolution, and post-service activities
- Completed repair service work orders/projects
- Communicated with clients and field employees daily to maintain a first-class relationship using phone, email, & reports.
Senior Account Manager
Corporate Imaging Concepts Marketing
08.2009 - 10.2013
- Manage promotional products, print and digital asset inventory to ensure creative alignment across all marketing channels
- Lead execution of the approval process, including uploading of all final marketing and creative assets
- Seek out collaboration and buy-in from stakeholders to develop the most effective communication assets
- Work with marketing operations to develop and respond to design requests (ASI)
- Assist in overall monthly and campaign-level reporting of marketing KPI performance vs
- Goals
- Plan, design, and develop effective presentations for internal and external use
- Collaborate with legal and compliance teams to ensure all marketing campaigns and materials are complying
- Solid experience with CRM software (e.g
- Salesforce, Oracle, Adobe Photoshop, CommonSku) and MS Office (Word, Excel, and Powerpoint).
Key Account Manager
Transit Television Network
10.2006 - 08.2009
- Sold advertising to Local and National Companies that advertised on RTA Transit Systems
- Increased advertising revenue by 45% in an assigned territory and prospected new business
- Designed and delivered presentations, prepared sales forecasts, and analyzed the sales market
- Instituted effective advertising campaigns and assisted in the design of the final advertisement
- Generated new business through excellent client relationships, cold calling, and networking.
Education
Associate degree - Healthcare Management -
Ultimate Medical Academy
Clearwater, Florida01.2015
Certified Nursing Assistant -
Kishwaukee College
Malta, Illinois01.1999
Certified Pharmacy Technician -
Kishwaukee College
Malta, Illinois01.1999
High School Diploma - Computer Programming -
William J. Bogan H.S.
Chicago, Illinois01.1996
Skills
- Order Management
- Excellent Negotiation Skills
- Goals and Performance
- Operations
Timeline
Senior Account Manager - Remote
Virtual Hearing Solutions
04.2019 - 06.2023
Scheduling Coordinator/Project Manager
Audiology Systems
09.2014 - 10.2018
Senior Account Manager
Corporate Imaging Concepts Marketing
08.2009 - 10.2013
Key Account Manager
Transit Television Network
10.2006 - 08.2009
Associate degree - Healthcare Management -
Ultimate Medical Academy
Certified Nursing Assistant -
Kishwaukee College
Certified Pharmacy Technician -
Kishwaukee College
High School Diploma - Computer Programming -
William J. Bogan H.S.
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