At Domino's Pizza, I excelled in a high-pressure environment, leveraging my problem-solving abilities and active listening to enhance customer satisfaction significantly. My adept complaint handling and customer service skills fostered loyalty and resolved issues efficiently, showcasing my commitment to excellence and team development.
Hi, I’m
Keiyun Sykes
Columbus,MS
Summary
Overview
1
year of professional experience
Work History
Domino's Pizza
CSR
09.2023 - Current
Job overview
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
Education
Columbus High School
University Overview
Skills
- Customer Focus
- Complaint Handling
- Customer Service
- Active Listening
- Problem-solving abilities
- Problem Resolution
- Product Knowledge
- Team Development
- Money handling abilities
- Coordination
Timeline
CSR
Domino's Pizza
09.2023 - Current
Columbus High School
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