Kejon M. Williams
Grand Prairie
Summary
Versatile operations leader transitioning into cybersecurity, with hands-on experience in threat detection, risk analysis, and incident response through the Google Cybersecurity Certificate, CompTIA Security+ certification, and practical labs on TryHackMe. Proven track record of optimizing workflows, managing cross-functional teams, and implementing process improvements that drive measurable results. Skilled in applying security frameworks, identifying vulnerabilities, and using tools like Wireshark and SIEMs in simulated environments. Combines a detail-oriented mindset with leadership experience to strengthen security posture while supporting business continuity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Children's Coordinator
Paradox Church
06.2024 - 12.2024
- Provided frontline support for 160 volunteers, resolving access and system navigation issues.
- Managed Sunday kids operations, ensuring 300+ kids get ministered to each Sunday.
- Implemented operational improvements, reducing the average number of children turned away from 30 to 10 per Sunday — a 67% improvement in capacity and experience.
- Trained and mentored 60+ new team members, enhancing classroom coverage.
Operations Leader
Etech Global Services
12.2018 - 06.2024
- Managed team of 175+ employees, providing leadership and support to ensure high performance.
- Led leadership development initiatives, mentored 9 individuals into management roles.
- Maintained strong relationships with 4 clients to ensure satisfaction and continued partnerships.
- Identified and implemented process improvements to increase operational efficiency from 80% to 105%.
- Validated payroll hours and ensured accurate timekeeping and compliance.
- Collaborated across departments to support the launch of 4 new business programs.
- Hosted regular team meetings every week to align goals, share updates, and drive engagement.
- Ensured program performance met or exceeded fiscal goals and hit 100% of KPIs.
Operations Coach
Etech Global Services
02.2017 - 12.2018
- Managed a team of 15 agents, providing coaching and performance development strategies.
- Resolved customer and internal support issues through detailed analysis and troubleshooting.
- Assisted team members in navigating internal systems and tools to improve efficiency to 100 of KPIs met.
Education
Bachelor of Science - Child Development and Family Living
Stephen F. Austin State University
Nacogdoches, TX05.2018
Skills
- Team Management – Led large teams with a focus on productivity and engagement
- Leadership Development – Mentored and trained future leaders
- Client Relationship Management – Built and maintained strong client partnerships
- Process Improvement – Identified and executed strategies to streamline operations
- Payroll & Timekeeping – Validated hours and ensured payroll accuracy
- Cross-Functional Collaboration – Worked with multiple departments to drive results
- Strategic Planning – Contributed to new business launches and program alignment
- Meeting Facilitation – Hosted team meetings to communicate updates and goals
- Fiscal Goal Tracking – Helped programs meet financial and performance targets
- Customer & Employee Support – Resolved inquiries via phone, email, and chat
- Help Desk Troubleshooting – Skilled in account access and system navigation
- Problem-Solving & Communication – Delivered clear, user-friendly solutions
- Remote Work & Time Management – Successfully led support remotely
- Microsoft Suite & Google Suite – Proficient in Word, Excel, PowerPoint, Docs, and Sheets
- Teamwork and collaboration
- Problem-solving
Certification
- Google Cybersecurity Professional Certificate V2 | 2025-05-30
Authentication | Cybersecurity Assessment | Information Assurance | Information Security | Information Systems | Intrusion Detection and IDS tools | Linux | Network Analyzer (sniffing) tools | Network Security | NIST Cybersecurity Framework | Python | Risk Assessment | Risk Management | Framework | Security Information and Event Management (SIEM) tools | SQL | Threat Analysis | Vulnerability Assessment
- CompTIA Security+ ce Certification | 2025-07-24
Access Control | Cryptography | Data Security | Information Security Management | Network Security | Security Awareness | Security Management | Security Policies | Threat Detection | Threat Management | CompTIA | Cyber Forensics | Disaster Recovery Planning | Firewall Configuration | Malware Identification | Mobile Device Security | Security Configuration
Awards
Most Reliable Award – Recognized for consistency and dependability, Positive Influence Award – Acknowledged for fostering a motivating work environment, Team Player Award – Valued for collaboration and customer-first mindset
Timeline
Children's Coordinator
Paradox Church
06.2024 - 12.2024
Operations Leader
Etech Global Services
12.2018 - 06.2024
Operations Coach
Etech Global Services
02.2017 - 12.2018
Bachelor of Science - Child Development and Family Living
Stephen F. Austin State University
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