Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ke'La Durham

Killeen,TX

Summary

Reliable and positive, with natural ability to connect with diverse student populations and foster supportive environment. Familiar with educational program coordination and adept at using organizational tools to streamline processes and improve student engagement. Committed to enhancing student experiences and fostering inclusive, collaborative atmosphere.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Ross Dress for Less
Copperas Cove, TX
06.2023 - Current
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Maintained organized merchandise displays, ensuring an appealing store layout.
  • Resolved customer complaints promptly, maintaining loyalty through effective problem-solving skills.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Team Member

HTeaO
Killeen, TX
06.2022 - 05.2023
  • Collaborated with team to maintain operational efficiency and ensure customer satisfaction.
  • Assisted in training new team members on company policies and procedures.
  • Prepared and served beverages according to standardized recipes, ensuring quality control.
  • Managed inventory levels, restocking supplies to meet peak demand periods.
  • Engaged with customers to provide product knowledge and enhance overall experience.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Education

Bachelor of Science - Intended Major: Forensic And Investigative Science

Texas A&M University
College Station, TX
05-2029

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Customer assistance
  • Reliability and punctuality
  • Flexible schedule
  • Relationship building

Timeline

Retail Sales Associate

Ross Dress for Less
06.2023 - Current

Team Member

HTeaO
06.2022 - 05.2023

Bachelor of Science - Intended Major: Forensic And Investigative Science

Texas A&M University