Kelan Adelantado Shay
Los Angeles,CA
Summary
Forward-thinking Operations Specialist bringing 4+ years of expertise in customer service for retail and restaurant businesses. Critical thinker cultivates rapport with individuals to optimize project goals and output, resolve complex problems, and deliver innovative improvement strategies.
Overview
6
6
years of professional experience
Work History
Operations Specialist
Apple
Woodland Hills, CA
07.2022 - Current
- Managed daily warehouse operations, ensuring accurate inventory counts.
- Coordinated shipment processing and facilitated product distribution.
- Assigned responsibilities and delivered comprehensive training to onboard new specialists in operational procedures.
- Collaborated cross-functionally to develop solutions that addressed operational issues across the organization.
- Achieved consistent NPS (Net Promoter Score) of over 98% quarter over quarter, demonstrating exceptional customer satisfaction and retention.
- Proactively assessed customer needs and consistently delivered optimal solutions tailored to their requirements, fostering positive relationships and loyalty.
Intern
The Nest Studio by The Chapters
Woodland Hills, CA
01.2022 - 08.2022
- Enhanced studio environments for productive producer-artist collaborations, meticulously organizing files and contributing to the creation of musical pitches for sync licensing opportunities.
- Facilitated seamless setups and teardowns for live performances at various renowned venues, fostering positive experiences for artists and audiences alike.
- Demonstrated meticulous attention to detail in vocal editing and cover recreation using Logic Pro X, ensuring high-quality musical outputs.
Assistant Manager
Panda Express
Stockton, CA
05.2018 - 05.2020
- Worked directly with the General Manager to meet financial objectives and oversee daily store operations.
- Orchestrated associate training initiatives, coordinated shipment orders, and developed efficient schedules.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
Education
Bachelor of Arts - Music Industry Studies
California State University, Northridge
Los Angeles05.2022
Skills
- Operations and inventory management
- Excellent customer service
- Strong leadership skills
- Team Collaboration
- Microsoft Office Suite
- Inquiry Handling
- Task Delegation
- Retail Operations
Timeline
Operations Specialist
Apple
07.2022 - Current
Intern
The Nest Studio by The Chapters
01.2022 - 08.2022
Assistant Manager
Panda Express
05.2018 - 05.2020
Bachelor of Arts - Music Industry Studies
California State University, Northridge
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