Kelcey Gentry
Jasper,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Dental Assistant
Ducktown Dental Care
Cumming, Georgia
01.2025 - 08.2025
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Sterilized instruments according to established guidelines and protocols.
- Kept accurate records of dental treatments provided for each patient's visit.
- Maintained a neat, clean and organized environment throughout the office.
- Took digital X-rays of teeth using radiographic equipment.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Documented patient records during procedures and added notes taken to treatment chart.
- Ensured compliance with infection control policies and procedures.
- Instructed patients about postoperative instructions prescribed by their dentist.
Medical Assistant
Mainstreet Urgent Care
Ellijay, Georgia
08.2024 - 01.2025
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Filed insurance claims forms in accordance with applicable regulations.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Administered medications under physician's supervision.
- Supported administrative staff by processing payments.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Responded to patient callbacks and phone-in prescription refill requests.
- Incorporated outside records into charts and EHR.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Housekeeping Supervisor
Image Maids
Woodstock, Georgia
08.2023 - 06.2024
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Established effective communication between team members in order to foster a positive work environment.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Adapted to changes in the work environment, managed competing demands and able to deal with frequent changes or delays.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
PCT/CNA
Elite Testing and Wellness
Sandy Springs, GA
10.2021 - 03.2022
- Administered PCR and rapid COVID-19 tests and rapid Flu A/B tests using nasopharyngeal swab, focusing on both sample efficacy and patient comfort
- Prepared tests for lab shipment by verifying proper labeling and packaging of specimens
- Administered COVID-19 rapid antibody tests by obtaining a drop of blood via finger stick
- Disinfected surfaces and equipment regularly to protect patients and staff from infection
- Cleaned and calibrated equipment, devices and instruments for reliable results in examinations
- Recorded details of screening results in organizational database with accuracy and appropriate follow-up
- Monitored use of material and reagents and maintained correct inventories for each material stored and used in laboratory
- Followed protocols strictly to maintain proper control of hazardous materials and safely dispose of samples
- Checked patients in/out at front desk
- Signed patients up for copay assistance
PCT/CNA
Buckhead Plastic Surgery
Sandy Springs, GA
10.2021 - 03.2022
- Greeted patients warmly and assisted Physician in preparing post-operative patients for exams and procedures by assessing vital signs and recording medical histories
- Cleaned, prepared and maintained examination rooms and treatment areas
- Maintained and updated patient information and vital signs in electronic medical records
- Improved clinical operations and productivity by promoting efficient patient flow.
- Updated and maintained databases with current information
- Assisted with scheduling appointments for clients and visitors
- Answered incoming calls, directed them to appropriate personnel and took message's
- Signed patients up for copay assistance
PCT/CNA
EMORY AESTHETIC CENTER/EMORY VASCULAR SURGERY
Atlanta, GA
03.2013 - 01.2015
- Completing computer medical chart and documentation
- Pre-operative and post-operative patient care
- Obtaining patient vital signs
- Assist surgeons with local procedures
- Assist surgeons in a clinic setting
- Empty Foley catheters and JP drains
- Incision/wound care
- Create a sterile field successfully
- Assist PA with vascular ablation and sclerotherapy procedures
- Order vascular supplies for department.
PCT/CNA
Paces Plastic Surgery
Atlanta, GA
06.2012 - 03.2013
- Recorded vitals to monitor patient condition
- Observed patients' by checking open wounds, surgical incisions and existing conditions
- Cleaned patient rooms and changed bed linens to reduce fungi and bacteria buildup
- Supported patients with daily activities and attended to personal hygiene needs
- Communicated with physicians, nurses and other caregivers to exchange information about patient conditions, treatment plans and activities
- Answered call lights to aid patient comfort
- Emptied Foley catheters, JP drains and redressed surgical incisions as needed
- Monitored and recorded patient data to identify and report changes
- Safeguarded patient confidentiality by observing HIPAA and company-established protocols
- Assisted physicians with local procedures in a clinics setting
- Disinfected patient rooms, bathrooms, examination areas and overnight suites to prevent disease spread.
Education
Healthcare Assistant Certificate -
Chattahoochee Technical College
Acworth, GAHigh School Diploma -
Woodstock High School
Woodstock, GASkills
- Direct patient care
- Vital signs monitoring
- Patient relationship building
- Electronic charting
- Infection control procedures
- First aid and CPR
- Task Delegation
- Document Control
- Customer Service
- Quality assurance and control
- Teamwork and Collaboration
- Leadership
- Problem-Solving
- Performance Improvement
- Medical recordkeeping
- Patient record maintenance
- HIPAA compliance
Timeline
Dental Assistant
Ducktown Dental Care
01.2025 - 08.2025
Medical Assistant
Mainstreet Urgent Care
08.2024 - 01.2025
Housekeeping Supervisor
Image Maids
08.2023 - 06.2024
PCT/CNA
Elite Testing and Wellness
10.2021 - 03.2022
PCT/CNA
Buckhead Plastic Surgery
10.2021 - 03.2022
PCT/CNA
EMORY AESTHETIC CENTER/EMORY VASCULAR SURGERY
03.2013 - 01.2015
PCT/CNA
Paces Plastic Surgery
06.2012 - 03.2013
Healthcare Assistant Certificate -
Chattahoochee Technical College
High School Diploma -
Woodstock High School