Kelcey Krotter
Ruskin
Summary
Dynamic Executive Communicator with a proven track record at US Central Command, excelling in operations management and team leadership. Spearheaded innovative solutions that enhanced customer satisfaction and improved organizational performance. Skilled in mentoring and staff training, fostering a culture of accountability and excellence while ensuring high-quality service delivery.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Executive Communicator
US Central Command
01.2021 - 03.2025
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Interviewed, recruited and trained new onboarding candidates.
- Elevated customer service standards by introducing new training programs for front-line staff.
- Spearheaded corporate communications strategy, effectively managing messaging across various platforms.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cyber Defense Correlation Cell Supervisor
Air Force
01.2020 - 01.2021
- Improved team productivity by coordinating daily operations and assigning tasks effectively.
- Monitored workflow to ensure compliance with safety and quality standards.
- Enhanced team performance with regular coaching and feedback sessions.
- Achieved operational goals, maintaining focus on efficiency and accuracy.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Cyber Systems Operator
Air Force
07.2015 - 01.2020
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Managed sensitive data encryption processes, ensuring the protection of confidential information from unauthorized disclosure or misuse.
- Led incident response teams during cybersecurity events, effectively containing threats and minimizing damage to systems and data.
- Communicated complex technical information to non-technical stakeholders, emphasizing the importance of cybersecurity measures and their role in protecting the organization.
System Administrator
Air Force
11.2012 - 07.2015
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
Education
No Degree - IT Network Security
Keesler AFB
Biloxi, MS10-2012
High School Diploma -
Person High School
Roxboro, NC06-2011
Skills
- Interpersonal skills
- Operations management
- Executive support
- Customer-oriented
- Team leadership
- Administrative skills
- Motivation
- Team player
- Workflow planning
- Staff training
- Product development
Certification
- Security+ CompTia 2012
Timeline
Executive Communicator
US Central Command
01.2021 - 03.2025
Cyber Defense Correlation Cell Supervisor
Air Force
01.2020 - 01.2021
Cyber Systems Operator
Air Force
07.2015 - 01.2020
System Administrator
Air Force
11.2012 - 07.2015
No Degree - IT Network Security
Keesler AFB
High School Diploma -
Person High School
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