Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Kelcey Seaman

Bridgewater,VA

Summary

Accomplished Management professional specializing in creating, launching and operating retail locations. Skilled in leading qualified teams to achieve sales objectives and win customer loyalty. Proven leader with demonstrated success in increasing bottom line performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Retail Manager

Aramark
Harrisonburg, VA
11.2023 - Current
  • Developed strategies for increasing sales and improving customer service.
  • Implemented new policies and procedures to improve efficiency.
  • Analyzed financial data to identify areas of improvement for profitability.
  • Hired, trained, mentored, and evaluated staff members on a regular basis.
  • Conducted inventory management activities such as receiving shipments and maintaining stock levels.
  • Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
  • Reviewed sales figures regularly to determine staffing needs during peak times.
  • Attended trade shows, conferences, and other industry events to stay current with trends.
  • Established relationships with key suppliers in order to secure competitive pricing options.
  • Ensured compliance with safety regulations in accordance with company policy.
  • Managed visual merchandising, maintaining standards and elevating customer experience.
  • Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
  • Met or exceeded fiscal sales goals, maximizing operating budgets.

Assistant Manager

Domino's Pizza
Harrisonburg, VA
06.2019 - 11.2023
  • Coordinated with other departments to ensure smooth flow of operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Created reports on sales trends, inventory levels, and financial data.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Served as a liaison between staff members and senior management personnel.
  • Analyzed sales data to identify trends and adjust strategies accordingly.

Assistant Manager

AVAIL Vapor
Harrisonburg, VA
06.2017 - 06.2019
  • Implemented quality control measures to uphold company standards.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Analyzed business performance data and forecasted business results for upper management.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Analyzed sales data to identify trends and adjust strategies accordingly.

Education

Associate of Applied Science - Human Services

Blue Ridge Community College
Weyers Cave, VA
05-2018

Skills

  • Strategic selling
  • Customer Service
  • Merchandising strategy
  • Quality Assurance
  • Health and Safety Compliance
  • Business Development

Certification

  • ServSafe Certified
  • Allergen Trained and Certified
  • LOTO (Lock Out Tag Out) Trained

Accomplishments

  • Campus (JMU Dining) Co-Safety Champion
  • Rookie of the Year Award 2024
  • Closest to Plan and Projection (Jan 24 - August 24)
  • Corporate and Admin OA 95% Compliance Scores (2022-2023)
  • Highest Sales Record (2018)

Timeline

Retail Manager

Aramark
11.2023 - Current

Assistant Manager

Domino's Pizza
06.2019 - 11.2023

Assistant Manager

AVAIL Vapor
06.2017 - 06.2019

Associate of Applied Science - Human Services

Blue Ridge Community College

Similar Profiles

CREATE PROFILE
Kelcey Seaman