Kelci Bruce
Silsbee,TX
Summary
Dynamic cosmetologist and seasoned manager with a proven track record at Honky Tonk Texas, excelling in customer satisfaction and operational efficiency. Expert in social media marketing and client consultations, demonstrating unparalleled social skills and a commitment to continuous education. Skilled in leveraging active listening and Microsoft Office to enhance business management.
Overview
9
9
years of professional experience
Work History
Cosmetologist
Self Employed Services
05.2015 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
Manager/Bartender
Honky Tonk Texas
05.2023 - 09.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Properly inserted sales reports and managed funds into excel and Microsoft word.
Education
Real Estate Agent
Champions Real Estate
Austin, TXCosmetology
Southeast Texas Career Institute
Silsbee05.2015
Skills
- Social skills
- Friendly Communication
- Active Listening
- Licensed Cosmetologist
- Clear Communication
- Scheduling appointments
- Customer Consultation
- Social Media Promotion
- Decision-Making
- Relationship building and management
- Issue Resolution
- Selling and Upselling
- Product Demonstrations
- Administrative Procedures
- Desktop and Laptop Computers
- Schedule Management
- Social Media Marketing
- Business Management
- Customer service skills
- Energetic
- Team oriented
- Organized
- Social media marketing
- Experience with canva, Microsoft word and Excel
- Pays very close attention to detail
- Time management
- Always here to continue education
- Self discipline
Timeline
Manager/Bartender
Honky Tonk Texas
05.2023 - 09.2024
Cosmetologist
Self Employed Services
05.2015 - Current
Real Estate Agent
Champions Real Estate
Cosmetology
Southeast Texas Career Institute
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