Kelci Roath
Fairfield,PA
Summary
Proven track record of enhancing customer satisfaction and sales at ACNB Bank through efficient transaction processing and vigilant fraud detection. Adept at balancing compassion with decisive action, I bring a blend of strong customer service skills and basic math acumen. Successfully managed multitasking in fast-paced environments, demonstrating reliability and an excellent work ethic. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
13
13
years of professional experience
Work History
Bank Teller
ACNB Bank
02.2023 - Current
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Homemaker
Self-Employed
04.2012 - Current
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Completed all home cleaning tasks, including dusting, washing dishes, laundry and vacuuming.
- Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Homeschool Educator
Self-Employed
08.2018 - 11.2020
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
- Submitted and assembled student portfolios for local school district to satisfy legal guidelines.
- Led and coordinated educational activities to develop students' physical, emotional and social growth.
- Graded homework, quizzes, classwork and exams to report on progress of student achievements.
- Researched and chose appropriate curriculum to meet children's abilities and grade levels.
- Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
- Completed and filed daily paperwork for classroom activities, including meal count sheets and attendance logs.
- Created and developed lesson plans according to students' academic needs, including both group and individual work.
Licensed Realtor
Fairfax Realty
12.2014 - 06.2015
- Increased home sales through persuasion, negotiation and ability to close.
- Coordinated appointments to show tenants and buyers prospective homes.
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
- Prepared documents such as closing statements, purchase agreements and deeds.
- Compared properties with similarly sold properties to determine competitive market prices.
- Informed home buyer of sales, construction and warranty processes.
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
- Liaised between buyers and sellers to provide positive experiences for both parties.
Certified Nursing Assistant
The Fairfax At Fort Belvoir
12.2011 - 03.2012
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Obtained client medical history, including medication information, symptoms and allergies.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Transported patients between rooms and appointments or testing locations.
Education
High School Diploma -
Frederick Community College
Frederick, MDCertificate in Real Estate Laws And Practices - Real Estate
Moseley Real Estate School
Leesburg, VA2013
Certificate in Nursing Assistant - Nursing
Institute For Caregiver Education
Chambersburg, PA11.2011
Skills
- Dependable, reliable and honest
- Punctuality
- Customer service
- Multitasking abilities
- Compassion
- Excellent work ethic
- Good listening skills
- Flexible & Adaptable
- Computer skills
- Basic math
- Written Communication
- First Aid/CPR (previously certified)
- Money Handling
- Professionalism and Courtesy
- Deposit and withdrawal management
- Cash counting
Timeline
Bank Teller
ACNB Bank
02.2023 - Current
Homeschool Educator
Self-Employed
08.2018 - 11.2020
Licensed Realtor
Fairfax Realty
12.2014 - 06.2015
Homemaker
Self-Employed
04.2012 - Current
Certified Nursing Assistant
The Fairfax At Fort Belvoir
12.2011 - 03.2012
High School Diploma -
Frederick Community College
Certificate in Real Estate Laws And Practices - Real Estate
Moseley Real Estate School
Certificate in Nursing Assistant - Nursing
Institute For Caregiver Education
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