Kelcie A. McCloskey
Bosque Farms,NM
Summary
Dedicated mentor excited to share the experiences that facilitated stronger, more resilient, capable, and loyal employees in these uncertain times. Focused on quality measures, reduction of patient harms, and employee retention.
A comprehensive background in clinical leadership and patient care management. Known for driving impactful initiatives that enhance service delivery and patient satisfaction. Reliable team collaborator with focus on achieving excellence and adapting to evolving healthcare needs. Skilled in strategic planning, regulatory compliance, and team development.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Chief Clinical Officer/Chief Operations Officer
Kindred Healthcare Inc.
08.2022 - Current
- Led interdisciplinary teams to deliver high-quality, patient-centered care in a fast-paced clinical environment.
- Ensured seamless transitions of care by coordinating services across multiple departments within the organization.
- Oversaw regulatory compliance efforts, ensuring adherence to all applicable laws, standards, and guidelines governing clinical practice.
- Established and maintained collaborative partnerships with key stakeholders, promoting organizational alignment and driving essential change.
- Managed financial resources effectively to support organizational goals while maintaining fiscal responsibility and sustainability.
- Created a culture of accountability through data-driven performance management systems and regular feedback mechanisms.
- Recruited top talent for key leadership positions, fostering professional growth through mentorship and ongoing education opportunities.
- Improved patient outcomes by implementing evidence-based clinical protocols and best practices.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
Director of Nursing and Clinical Services
Kindred Hospital Albuquerque
01.2020 - Current
- Improved RN turnover from 65% to 16%- 75% reduction
- Creation of balanced schedule process
- Initiated and chaired Employee Engagement Team
- Improved quality performance from 2K to 4K
- Patient Experience Index improved from 0.75 to 1.73%
- CLABSI Rate 0.0 in 2020, 2021, & 2022 YTD
- NOWPI Rate 0.0 in 2021 & 2022 YTD
- 2021 New Mexico Hospital of the Year & 2021 New Mexico Specialty Hospital of the Year
Telehealth
Anthem, Inc.
01.2019 - 01.2020
- Provide skilled assessments to advise patients of proper disposition
- Assisted customers in obtaining resources
- Used critical thinking and past experience to triage a patient as necessary
Education Coordinator
Kindred Hospital Albuquerque
01.2017 - 01.2019
- Planned and coordinated continuing and in-service education for all staff
- Ensure all staff receive compliance training
- Developed educational goals, short and long term, for patients and staff
- Developed and coordinate training based on my attendance of various Patient Improvement Teams
- Reduced quick quits by ensuring engaging and meaningful orientation
- Significantly reduced medication errors with timely on one ones
PACU RN
Presbyterian Hospital
01.2017 - 09.2017
- Ensured safe recovery from anesthesia while maintaining appropriate pain management
- Ensured patients arrived at correct dispositions and advocated if level of care should be increased or decreased
Intensive Care Unit /House Supervisor
Kindred Hospital Albuquerque
01.2010 - 01.2016
- Cared for 2-3 medically complex ICU status patients
- Made critical care judgments with sound nurse driven best practices
- Managed and Supervised 20+ clinical staff while ensuring safe admissions and discharges, ensured availability to all staff for assistance, assumed patient care loads when necessary, attended and contributed to ICT meetings
Education
MSN - Nursing Leadership And Management
Grand Canyon University
Arizona 11.2023
BSN -
Grand Canyon University
Arizona01.2015
ADN -
Pima Medical Institute
Albuquerque 01.2010
Skills
- Leadership skill
- Rapport with leadership
- Rapport with clinical staff
- Rapport with non-clinical staff
- Clinical Leadership
- Patient Safety
- Quality Improvement
Certification
- NM RN, 72399
- BLS
- ACLS
Timeline
Chief Clinical Officer/Chief Operations Officer
Kindred Healthcare Inc.
08.2022 - Current
Director of Nursing and Clinical Services
Kindred Hospital Albuquerque
01.2020 - Current
Telehealth
Anthem, Inc.
01.2019 - 01.2020
Education Coordinator
Kindred Hospital Albuquerque
01.2017 - 01.2019
PACU RN
Presbyterian Hospital
01.2017 - 09.2017
Intensive Care Unit /House Supervisor
Kindred Hospital Albuquerque
01.2010 - 01.2016
- NM RN, 72399
- BLS
- ACLS
MSN - Nursing Leadership And Management
Grand Canyon University
BSN -
Grand Canyon University
ADN -
Pima Medical Institute
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