Kelcie Horst
Summary
Dynamic professional with a proven track record in customer service and team leadership, notably at the University of Maine, Orono. Excelled in creating positive experiences through exceptional organizational skills and empathy. Demonstrated expertise in conflict resolution and upselling techniques, significantly enhancing service quality and efficiency.
Overview
9
9
years of professional experience
Work History
Tutor
University of Maine, Orono
10.2024 - Current
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
Restaurant Waiter
Flatiron Restaurant & Bar
05.2023 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
Cashier/Manager
The Old Rhinebeck Aerodrome Snack Stand
06.2016 - 10.2023
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Built positive relationships with customers to increase repeat business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Restaurant Hostess
Yum Yum Noodle Bar
05.2022 - 05.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Bachelor of Arts - Political Science
University of Maine
Orono, ME05-2025
Skills
- Patience and empathy
- Creativity
- Collaboration and teamwork
- Verbal and written communication
- Organization and preparation
- Strong customer service skills
- Critical thinking and problem solving
- Upselling techniques
- Team leadership
- Conflict resolution
- Effective multitasking
- Project management
Accomplishments
- Attended multiple speaking engagements and public appearances as a representative of The University of Maine Track and Field Team
- Competed at the highest collegiate level
- Balanced a rigorous academic schedule while dedicating 20+ hours per week to training, competition, and team responsibilities, showcasing strong organizational skills.
- Served as a key team member, contributing to strategy, morale, and achieving team goals in a highly competitive environment.
- Set and achieved measurable performance goals, contributing to team victories and individual milestones.
Timeline
Tutor
University of Maine, Orono
10.2024 - Current
Restaurant Waiter
Flatiron Restaurant & Bar
05.2023 - Current
Restaurant Hostess
Yum Yum Noodle Bar
05.2022 - 05.2023
Cashier/Manager
The Old Rhinebeck Aerodrome Snack Stand
06.2016 - 10.2023
Bachelor of Arts - Political Science
University of Maine
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