Kelcie Schulz
Jacksonville,FL
Summary
Determined and dependable professional with over six years of customer service experience. Proficient in problem-solving and working in a fast pace environment. Seeking an entry level role to bring further success to your establishment through a strong skill set and a proactive demeanor.
Overview
10
10
years of professional experience
Work History
Shift Leader
Ooh La La Pet Spaw & Hotel
Jacksonville, FL
05.2023 - Current
- Managed and supervised job tasks, leading to an increase in productivity by 35%.
- Developed successful relationships with customers by responding swiftly to inquiries and using quality assurance to maintain efficiency.
- Implemented an innovative program with regular feedback, which reduced churn rate significantly.
- Achieved a remarkable increase in customer satisfaction through proactive customer methods.
Server
Milano’s Italian Restaurant
Jacksonville Beach, FL
04.2022 - 01.2023
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Memorized knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Lead Food Server
Dos Vatos Tacos
Neptune Beach, FL
03.2021 - 05.2022
- Cultivated warm customer relations with regular clients.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Introduced new up-selling techniques and cross-selling opportunities that boosted sales revenue from 15% to 55% within 8+ weeks on the job.
- Trained staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Inbound Material Handler
Michaels Companies Inc.
Jacksonville, FL
08.2019 - 02.2021
- Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement
- Unloaded incoming products off trucks, moved boxes to staging area, so sorted items could be properly stored
- Stepped in to assist with special projects, promoting desire to learn new tasks while gaining additional responsibilities
- Methodically picked, packed and labeled merchandise to prepare for shipment
Baker/ Bakery Assistant
The Fresh Market
Jacksonville, FL
04.2018 - 08.2019
- Started as a bakery clerk and quickly moved to baker within three months.
- Assisted with training of new bakery clerks by demonstrating tasks and providing guidance on best practices.
- Executed and supported all sales and merchandising initiatives.
- Created department budgets and tracking financial reports (e.g. profit and loss, sales and expenses), which helped reduced waste of products by 40%.
Snack Bar Attendant
Jax Lanes Bowling Center
Jacksonville, FL
04.2017 - 03.2018
- Consistently provided superior customer service and heartfelt hospitality
- Efficiently answered Jax Lanes customer service calls in a timely manner
- Promptly and empathetically handled guest concerns and complaints
- Built loyal clientele through friendly interactions and consistent appreciation
- Maintained high standards of customer service during high-volume, fast-paced operations
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Team Member
Arby's
Jacksonville, FL
02.2016 - 04.2017
- Resolved issues in a timely manner to maintain productivity goals
- Answered customer telephone calls promptly and in an appropriate manner
- Determined customer needs by asking relevant questions and listening attentively to the responses
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Team Member
Chick-Fil-A Inc.
Jacksonville, FL
11.2014 - 05.2015
- Learned all required tasks quickly to maximize performance
- Contributed to team success by completing jobs quickly and accurately
- Operated a cash register for cash, check and credit card transactions with 100% accuracy
- Educated customers about the brand to incite excitement about the company's mission and values
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Education
High School Diploma -
Sandalwood High School
Jacksonville, FL01.2016
Skills
- Superior Customer Service Management
- Equipment Troubleshooting
- Data Entry
- Telephone Etiquette
- Conflict Resolution
- Time Management
- Organizational Skills
- Typing Speed
References
References available upon request.
Timeline
Shift Leader
Ooh La La Pet Spaw & Hotel
05.2023 - Current
Server
Milano’s Italian Restaurant
04.2022 - 01.2023
Lead Food Server
Dos Vatos Tacos
03.2021 - 05.2022
Inbound Material Handler
Michaels Companies Inc.
08.2019 - 02.2021
Baker/ Bakery Assistant
The Fresh Market
04.2018 - 08.2019
Snack Bar Attendant
Jax Lanes Bowling Center
04.2017 - 03.2018
Team Member
Arby's
02.2016 - 04.2017
Team Member
Chick-Fil-A Inc.
11.2014 - 05.2015
High School Diploma -
Sandalwood High School
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