Kristina Saelee
Santa Ana,CA
Summary
With 9 years of experience in the hospitality industry, I am a dedicated Shift Leader who excels at delegating tasks and effectively communicating duties. My commitment to providing the highest standard of customer service has allowed me to establish strong connections with patrons. I take pride in my ability to ensure a seamless and enjoyable experience for every guest, while also maintaining a positive and efficient work environment for my team.
Overview
9
9
years of professional experience
Work History
Shift Leader
Coffee Dose
04.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Supervised team members and oversaw effective and efficient completion of job duties.
Barista
HMSHost Starbucks
11.2022 - 11.2023
- Created a wide variety of hot and cold drinks in busy shifts with consistently positive customer satisfaction
- Pleasantly interacted with customers during hectic periods to promote a fun and positive environment.
- Consistently met or exceeded daily sales targets by promoting seasonal specials and limited-time offers.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
Pharmacy Associate
CVS
06.2022 - 11.2022
- Co-operated with pharmacists in maintaining a well-organized and up-to-date inventory of medications, ensuring optimal stock levels for smoother operations
- Improved patient satisfaction by providing efficient and accurate prescription filling procedures.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Assisted pharmacists in maintaining a well-organized and up-to-date inventory of medications, ensuring optimal stock levels
- Supported the implementation of pharmacy software upgrades, optimizing efficiency and reducing errors in prescription processing.
Shift Leader
Jack in the Box
05.2015 - 05.2020
- Trained team members to promote productivity, accuracy, and commitment to friendly service
- Operated as full-service food provider by taking orders, preparing meals, and collecting payments.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Increased crew morale by fostering a positive work atmosphere, recognizing achievements, and providing constructive feedback.
- Coordinated with managers in hiring decisions, conducting interviews, and evaluating candidates for fit within the team dynamic.
Education
Associates in Science - Diagnostic Medical Sonography
Orange Coast College
05.2027
Skills
- Superior Customer Service
- Team Leadership
- Accounting
- POS
- Shift Scheduling
- Teamwork and Collaboration
- Coaching and Mentoring
- Food and Drink Preparation
Timeline
Shift Leader
Coffee Dose
04.2024 - Current
Barista
HMSHost Starbucks
11.2022 - 11.2023
Pharmacy Associate
CVS
06.2022 - 11.2022
Shift Leader
Jack in the Box
05.2015 - 05.2020
Associates in Science - Diagnostic Medical Sonography
Orange Coast College
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