Summary
Overview
Work History
Education
Skills
Phone
Timeline
BusinessAnalyst
Kelcie Ulrich

Kelcie Ulrich

Toledo,OH

Summary

Accomplished Supervisor at ProMedica Toledo Hospital, adept in leadership and critical thinking, significantly enhanced team productivity. Expert in Microsoft Office and Epic Rover, I excel in streamlining operations and fostering team growth. Renowned for resolving complex issues efficiently, my career spans from healthcare to financial services, demonstrating unparalleled problem-solving and interpersonal skills.

Overview

15
15
years of professional experience

Work History

Supervisor of Central Transport / Milk Lab Technician

ProMedica Toledo Hospital
03.2023 - Current
  • Lead and manage a team of 25 employees, ensuring high levels of performance, productivity, and morale in a fast-paced healthcare environment
  • Increase department productivity by implementing processes and procedures to optimize transporters' daily tasks
  • Communicate departmental goals and company policies to staff, ensuring clarity and alignment with organizational objectives
  • Utilize strong problem-solving skills to make effective decisions and resolve complex issues quickly and efficiently
  • Oversee scheduling and payroll processing, ensuring accurate records and timely completion of tasks
  • Lead the onboarding, training, and continuous development of new hires, ensuring they meet performance expectations and integrate seamlessly into the team
  • Conduct performance evaluations and provide constructive feedback to foster individual and team growth
  • Conduct interviews to hire top talent, ensuring new additions are positive contributors to the transport team
  • Create and maintain a safe environment for staff to raise concerns, promoting open communication and trust
  • Possess software proficiency in Microsoft Office Suite, Microsoft Excel, and Epic Rover
  • Hold Basic Life Saving Certification

Fraud Specialist / Fraud Investigator / Contact Services Rep II / Member Service Rep I

Directions Credit Union
08.2017 - 02.2023
  • Developed exceptional critical thinking and problem-solving abilities, enabling rapid resolution of complex fraud cases
  • Communicated effectively with members, resolving issues, and addressing concerns with professionalism and empathy
  • Demonstrated strong analytical skills in investigating fraudulent activity, ensuring accuracy and timely resolution of cases
  • Proficiently researched and applied banking procedures, policies, and regulatory guidelines to ensure compliance and mitigate risks
  • Expertly utilized Remote Deposit Capture software, Online Banking, Bill Pay Services, and Meridian Link to assist members and streamline operations
  • Fully aligned with and represented the credit union's mission statement, delivering outstanding service to members while maintaining high ethical standards

Cosmetologist

Great Clips
01.2015 - 01.2017
  • Applied knowledge gained from cosmetology school to deliver high-quality haircuts, styling, and other services, while continuously improving techniques
  • Conducted thorough consultations with clients, ensuring personalized service and customer satisfaction
  • Developed strong time management and multitasking skills, efficiently handling multiple clients while maintaining quality and attention to detail

Chiropractic Assistant

Fields Chiropractic Family Practice
01.2010 - 01.2015
  • Provided exceptional customer service to patients, ensuring a positive experience and addressing concerns in a professional and compassionate manner
  • Utilized strong problem-solving skills to assist in resolving patient issues and managing scheduling conflicts
  • Demonstrated proficiency in phone handling, computer use, and data entry, ensuring accurate record-keeping and efficient operations

Education

Licensed Cosmetologist -

Toledo Academy of Beauty Culture
Oregon, OH
01.2015

Eastern Michigan University
Ypsilanti, MI
01.2012

Monroe County Community College
01.2011

Some College (No Degree) -

Monroe County Community College
Monroe, MI

Skills

  • Leadership & Team Management
  • Strong Communication & Interpersonal Skills
  • Critical Thinking & Problem Solving
  • Time Management & Multitasking
  • Payroll Processing & Scheduling
  • Training & Onboarding
  • Team building
  • Customer Service & Conflict Resolution
  • Proficient in Microsoft Office Suite & Excel
  • Epic Rover & Remote Deposit Capture Software
  • Knowledge of Banking & Financial Services

Phone

Mobile (419)708-7796

Timeline

Supervisor of Central Transport / Milk Lab Technician

ProMedica Toledo Hospital
03.2023 - Current

Fraud Specialist / Fraud Investigator / Contact Services Rep II / Member Service Rep I

Directions Credit Union
08.2017 - 02.2023

Cosmetologist

Great Clips
01.2015 - 01.2017

Chiropractic Assistant

Fields Chiropractic Family Practice
01.2010 - 01.2015

Licensed Cosmetologist -

Toledo Academy of Beauty Culture

Eastern Michigan University

Monroe County Community College

Some College (No Degree) -

Monroe County Community College

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Kelcie Ulrich