Kelcy Moffat
Rocksprings
Summary
Dynamic professional with a proven track record in customer service and team building, exemplified during my tenure at Pinedale Aquatic Center. Skilled in multitasking and problem-solving, I excel in creating positive guest experiences and fostering inclusive environments. My approach has significantly enhanced customer satisfaction and team efficiency, showcasing my commitment to excellence and empathy.
Overview
4
4
years of professional experience
Work History
Front Desk Attendant
City of Casper
08.2024 - 03.2025
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
Server
Olive Garden Restaurant
02.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Seasonal Summer Camp Advisor
Pinedale Aquatic Center
03.2021 - 09.2023
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
- Increased camper satisfaction by consistently providing a high level of enthusiasm and energy throughout daily activities and special events.
- Collaborated with fellow counselors to develop creative solutions for behavioral issues, resulting in improved camper conduct.
- Implemented positive reinforcement techniques to encourage desired behavior from campers both individually and within group settings.
- Administered first aid quickly to provide health and safety to campers.
Education
Certification of Esthetics - Esthetics And The Skin
Rocky Mountain Academy of Hair,Skin, And Nails
Casper,WY04-2025
High School Diploma -
Skyline Academy
Pinedale, WY01-2024
Skills
- Strong multitasking
- Problem-solving skills
- Guest relations
- Efficient organization
- Time management
- Empathy and patience
- Greeting guests
- Cash handling
- Customer service expertise
- Administrative skills
- Team building
Timeline
Front Desk Attendant
City of Casper
08.2024 - 03.2025
Server
Olive Garden Restaurant
02.2024 - 08.2024
Seasonal Summer Camp Advisor
Pinedale Aquatic Center
03.2021 - 09.2023
Certification of Esthetics - Esthetics And The Skin
Rocky Mountain Academy of Hair,Skin, And Nails
High School Diploma -
Skyline Academy
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