Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelcy Moffat

Rocksprings

Summary

Dynamic professional with a proven track record in customer service and team building, exemplified during my tenure at Pinedale Aquatic Center. Skilled in multitasking and problem-solving, I excel in creating positive guest experiences and fostering inclusive environments. My approach has significantly enhanced customer satisfaction and team efficiency, showcasing my commitment to excellence and empathy.

Overview

4
4
years of professional experience

Work History

Front Desk Attendant

City of Casper
08.2024 - 03.2025
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
  • Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
  • Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.

Server

Olive Garden Restaurant
02.2024 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Seasonal Summer Camp Advisor

Pinedale Aquatic Center
03.2021 - 09.2023
  • Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Supported children by actively listening and offering encouragement.
  • Organized and guided group activities by leading, coaching, and participating with campers.
  • Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
  • Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
  • Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
  • Increased camper satisfaction by consistently providing a high level of enthusiasm and energy throughout daily activities and special events.
  • Collaborated with fellow counselors to develop creative solutions for behavioral issues, resulting in improved camper conduct.
  • Implemented positive reinforcement techniques to encourage desired behavior from campers both individually and within group settings.
  • Administered first aid quickly to provide health and safety to campers.

Education

Certification of Esthetics - Esthetics And The Skin

Rocky Mountain Academy of Hair,Skin, And Nails
Casper,WY
04-2025

High School Diploma -

Skyline Academy
Pinedale, WY
01-2024

Skills

  • Strong multitasking
  • Problem-solving skills
  • Guest relations
  • Efficient organization
  • Time management
  • Empathy and patience
  • Greeting guests
  • Cash handling
  • Customer service expertise
  • Administrative skills
  • Team building

Timeline

Front Desk Attendant

City of Casper
08.2024 - 03.2025

Server

Olive Garden Restaurant
02.2024 - 08.2024

Seasonal Summer Camp Advisor

Pinedale Aquatic Center
03.2021 - 09.2023

Certification of Esthetics - Esthetics And The Skin

Rocky Mountain Academy of Hair,Skin, And Nails

High School Diploma -

Skyline Academy
Kelcy Moffat