Kelcy Ann Ho Sang
Columbus,OH
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Fraud Investigator
Chase Bank
Westerville, OH
10.2023 - Current
- Created reports detailing the results of investigations into suspected cases of fraud.
- Reviewed customer accounts for evidence of fraudulent activity.
- Utilized various tools such as databases and software programs to analyze large amounts of data quickly.
- Reported findings to management and law enforcement agencies as needed.
- Investigated and documented suspicious financial activity.
KYC Analyst
Chase Bank
Westerville, OH
04.2022 - 10.2023
- Reviewed customer documents and information to ensure compliance with KYC regulations.
- Analyzed customer data to identify suspicious activity or potential money laundering schemes.
- Maintained accurate records of all KYC documentation and analysis results.
- Ensured that all AML and KYC policies are properly implemented across the organization.
- Verified customer identity using public records, financial databases, and other resources.
- Identified customer risk levels based on established criteria.
- Coordinated with internal departments to resolve discrepancies in customer data.
- Updated client profiles with relevant KYC information.
Electronic Money Movement
Chase Bank
Westerville, OH
08.2016 - 04.2022
- Responded quickly to customer inquiries about possible fraudulent activity on their accounts.
- Communicated effectively with customers regarding suspected fraudulent activities or suspicious behavior.
- Utilized specialized software tools designed for detecting patterns associated with fraudulent activity.
- Assisted in the development of training materials related to fraud prevention techniques.
- Provided training and guidance on best practices in fraud detection and prevention.
- Reviewed customer profiles for any changes that may indicate fraudulent activities.
Telephone Banker
Chase Bank
Polaris, OH
07.2011 - 08.2016
- Maintained a comprehensive knowledge of bank policies and procedures to ensure quality service delivery.
- Identified opportunities for cross-selling additional products or services based on customer needs.
- Assisted customers with account maintenance including address changes, PIN resets, debit card activation and replacement requests, and other banking needs.
- Researched complex customer inquiries using multiple systems while ensuring accuracy of information provided.
- Provided excellent customer service by responding to inquiries in a timely manner and resolving problems quickly.
Education
High School Diploma -
Gaynstead High School
06-2008
Skills
- Effective Communication
- Fraud patterns
- Fraud Detection
- Dispute Resolution
- Fraud identification
- Case Management
- Loss Prevention
- Banking operations
- Activity monitoring
- Evidence collection
References
References available upon request.
Timeline
Fraud Investigator
Chase Bank
10.2023 - Current
KYC Analyst
Chase Bank
04.2022 - 10.2023
Electronic Money Movement
Chase Bank
08.2016 - 04.2022
Telephone Banker
Chase Bank
07.2011 - 08.2016
High School Diploma -
Gaynstead High School
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