Keldric Owensby
Atlanta,GA
Summary
Thorough and reliable Executive Housekeeper experienced in providing housekeeping for high-traffic locations. Expertise in inspecting units, maintaining adequate inventory and supplies and organizing laundry services. Clear communicator when interacting with team and courteous, professional attitude with guests.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Housekeeping Manager
Le Meridien Hotel Atlanta Perimeter
02.2023 - Current
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
Housekeeping Manager
Aloft Downtown Atlanta
01.2022 - 02.2023
- Worked with front desk to respond promptly to all guest requests
- Placed orders for housekeeping supplies and guest toiletries
- Completed schedules, shift reports, and other business documentation
- Coordinated household cleaning service operations and managed client relations
- Trained and mentored all new personnel to maximize quality of service and performance
- Communicated repair needs to maintenance staff
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Drove improvements to workflow and room turnover with hands-on, proactive management style
- Managed team productivity and workflow to exceed quality standards
- Managed staff of 30 housekeepers.
Director of Housekeeping
Moxy Hotel Midtown Atlanta
01.2019 - 01.2022
- Evaluated employee performance and developed improvement plans
- Communicated repair needs to maintenance staff
- Increased employee performance through effective supervision and training
- Adhered to safety protocols by enforcing proper equipment usage
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Completed schedules, shift reports, and other business documentation
- Placed orders for housekeeping supplies and guest toiletries
- Trained and mentored all new personnel to maximize quality of service and performance
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Managed senior-level personnel working in marketing and sales capacities.
Operations Supervisor
Aloft Alpharetta
01.2018 - 01.2019
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
- Motivated and trained employees to maximize team productivity
- Encouraged and promoted ideas aligned to business needs and benefits
- Tracked company equipment, tools and technology to manage inventory
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
Education
Bachelor of Arts -
CLARK ATLANTA UNIVERSITY
Atlanta, GA12.2013
High School Diploma -
MAYNARD H. JACKSON HIGH SCHOOL
Atlanta, GA12.2009
Skills
- Business Documentation Quality Assurance and Control
- Employee Performance Reviews Payroll Administration
- Proper Equipment Usage Invoice Processing
- New Program Implementation Inventory Restocking
- Staff Training Daily Progress Reports
- Document Control Task Prioritization
- Hospitality
- Supervising experience
- Customer service
Certification
- ServSafe
- CPR Certification
Timeline
Housekeeping Manager
Le Meridien Hotel Atlanta Perimeter
02.2023 - Current
Housekeeping Manager
Aloft Downtown Atlanta
01.2022 - 02.2023
Director of Housekeeping
Moxy Hotel Midtown Atlanta
01.2019 - 01.2022
Operations Supervisor
Aloft Alpharetta
01.2018 - 01.2019
Bachelor of Arts -
CLARK ATLANTA UNIVERSITY
High School Diploma -
MAYNARD H. JACKSON HIGH SCHOOL
- ServSafe
- CPR Certification
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