Summary
Overview
Work History
Education
Skills
Timeline

MA' KELL GIBBS

Insurance Adjuster
Atlanta,GA

Summary

Experienced Credentialing Specialist adept at conducting application reviews and primary source verifications. Excellent relationship-building, problem-solving and communication skills.

Overview

18
18
years of professional experience

Work History

Credentialing Specialist

Wipro Technologies
Atlanta, GA
11.2018 - Current
  • Conducted primary source verifications such as background checks and board certifications
  • Obtained NPI numbers for providers and facilities and updated existing profiles
  • Collaborated with physicians to ensure timely completion of hospital applications
  • Checked applications for missing information and organized all paperwork

Technical Support Representative

Computer Generated Solutions Inc.
Atlanta, GA
04.2016 - 11.2018
  • Answered 40+ incoming calls from commercial and individual customers
  • Verify and update customers' contact information to include phone numbers, address and email for warranty and non warranty repairs
  • Used ticketing systems to manage and process actions taken
  • Maintained high departmental standards for quality and productivity metrics
  • Researched, troubleshot and resolved complex problems independently

Customer Service Representative

Perimeter Staffing
Atlanta, GA
03.2015 - 04.2016
  • Answered an average of 80+ calls per day by addressing customer inquiries, solving problems and providing new product information
  • Answered customer telephone calls promptly and in an appropriate manner
  • Directed calls to appropriate individuals and departments
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Preserved a perfect attendance record for four months

Customer Service Representative

Pitney Bowes Inc.
Atlanta, Georgia
12.2006 - 01.2015
  • Answered 90+ calls per day regarding merchandise and pricing
  • Logged call information and solutions provided into company database
  • Documented all customer inquiries and comments thoroughly and quickly
  • Processed refunds and credit card payments quickly and accurately
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction

Education

Lenovo Certified Repair Technician - undefined

Lenovo Business Services, Morrisville, NC
2017

Skills

  • Application coordination
  • Proficiency in Sales Force and CAQH
  • Records and file management
  • Issue identification and resolution
  • Background investigations
  • Re-credentialing processes
  • Practitioner application monitoring
  • Documentation workflows
  • Provider enrollment
  • Insurance credentialing processes

Timeline

Credentialing Specialist - Wipro Technologies
11.2018 - Current
Technical Support Representative - Computer Generated Solutions Inc.
04.2016 - 11.2018
Customer Service Representative - Perimeter Staffing
03.2015 - 04.2016
Customer Service Representative - Pitney Bowes Inc.
12.2006 - 01.2015
Lenovo Business Services - Lenovo Certified Repair Technician,

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MA' KELL GIBBSInsurance Adjuster