Keldrin Palmer
Birmingham,AL
Summary
Accomplished Finance Manager with a proven track record at Tameron Honda, enhancing client relationships and securing optimal financing options. Expert in regulatory compliance and process improvement, with a knack for staff management and fostering teamwork. Spearheaded a training program that slashed turnover by 41%, demonstrating a unique blend of analytical thinking and client management skills.
Overview
11
11
years of professional experience
Work History
Finance Manager
Tameron Honda
07.2020 - Current
- Develop and keep strong relationships with banks, credit unions and other lending institutions to secure the best financing options for customers.
- Maintain compliance with all set requirements, ensuring all finance agreements meet local, state and federal guidelines.
- Demonstrate proficiency in various financial products, creating tailored presentations for customers, showing the benefits of specific insurance and warranty packages based on each customer's unique needs.
- Encourage a positive work environment by fostering open communication resulting in higher retention rates and employee happiness.
- Organize regular training classes with sales team to increase productivity and sales and to teach upselling techniques.
Zone Recall Specialist
American Honda Motor Co
07.2019 - 03.2020
- Informed customers of a life-threatening airbag recall and provided a remedy by coordinating with a mobile technician.
- Created and maintained mutually beneficial relationships with businesses who regularly rotate inventory effected by the recall.
- Logged all vehicle, customer and vendor interactions and outcomes using Salesforce's mobile or desktop platform.
Corporate Trainer
Baumhower's Victory Grille
05.2013 - 06.2019
- Developed training programs for all front-of-house hires, accommodating diverse learning styles and collaborated with management to identify and fill skill gaps in various departments.
- Assisted in the opening of a new location by implementing a successful onboarding program while adhering to practices and procedures that met company standards.
- Provided mentorship for all personnel to best enrich company culture which led to a reduction in turnover by 41%.
Education
Bachelor of Arts - Communication And Information Sciences
The University of Alabama
Tuscaloosa, AL05.2019
Skills
- Regulatory Compliance
- Process Improvement
- Staff Management
- Sales Presentations
- Client Relationship Management
- Resolution-oriented
- New Hire Training
- Goal-oriented mindset
- Analytical and Critical Thinking
- Teamwork and Collaboration
Timeline
Finance Manager
Tameron Honda
07.2020 - Current
Zone Recall Specialist
American Honda Motor Co
07.2019 - 03.2020
Corporate Trainer
Baumhower's Victory Grille
05.2013 - 06.2019
Bachelor of Arts - Communication And Information Sciences
The University of Alabama
Similar Profiles
Ian SchoolcraftIan Schoolcraft
Automotive Technician at Tameron HondaAutomotive Technician at Tameron Honda
Christian WrightChristian Wright
Warranty Administrator at Tameron Honda Eastern ShoreWarranty Administrator at Tameron Honda Eastern Shore
Nora LauretNora Lauret
Product Sales Specialist at Tameron Honda Eastern ShoreProduct Sales Specialist at Tameron Honda Eastern Shore