K E L E C H I O K P A R A
richmond,tx
Summary
Skilled team player with strong background in technical environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
6
6
years of professional experience
Work History
Network Engineer
Amazon
05.2023 - Current
- Installed and configured equipment to handle needs of various users
- Handled help desk service calls to troubleshoot, diagnose and resolve network issues
- Selected and installed wireless and wired networks to mobilize operational needs
- Responded promptly to emergencies to manage failures affecting critical business systems
- Handled routine network housekeeping requirements like adding, deleting and backing up the core files and the work of individual users.
Customer Service Technician
K CN Homecare
11.2017 - Current
- Repaired and maintained equipment and managed inventory of replacement parts
- Responded to service calls by arranging appointments and working with customers to facilitate problem resolution
- Troubleshot and diagnosed equipment to isolate failures and performance issues
- Met and exceeded daily service quality and performance goals.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Assisted in implementing a new inventory management system, resulting in more accurate record-keeping and reduced errors.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
Delivery Driver
Amazon
Stafford, TX
12.2021 - 11.2022
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
Internet Technician
Rooms To Go
11.2021 - 05.2022
- Monitored online content and databases for infringing and problematic content
- Scripted elements using internet-based tools, protocols and scripting technology
- Diagnosed and traded the causes of network problems by testing the system's software and equipment.
Education
Associate of Applied Science - Technology
Wharton county community college
sugarland, TxHigh School Diploma -
Foster high school
Richmond, TXNo Degree - Kinesiology
Houston Community College
Houston, TX05.2025
Skills
- Technical troubleshooting
- Wireless networking support
- Documentation writing
- Equipment Operation
- Order Fulfillment
- Shipping Coordination
- Inventory Control
- Route Management
Timeline
Network Engineer
Amazon
05.2023 - Current
Delivery Driver
Amazon
12.2021 - 11.2022
Internet Technician
Rooms To Go
11.2021 - 05.2022
Customer Service Technician
K CN Homecare
11.2017 - Current
Associate of Applied Science - Technology
Wharton county community college
High School Diploma -
Foster high school
No Degree - Kinesiology
Houston Community College