Figma
Kelechi Ogu
UX Leader
Olympia,WA
Summary
Creative UX Leader with 5+ years developing innovative, approachable user experience frameworks for mobile and web products. Achieved 15% increase in user satisfaction and 20% increase in conversions through the creation of iteratively tested, data driven and user- centered designs. I’m also an author and public speaker on UX leadership and user-centered design.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
UX Strategist
Washington Health Benefit Exchange
OLYMPIA, WA
04.2021 - Current
- Responsible for implementation of Washington State subsidy customer experience program while working full-time at NJIKO Inc.
- Created accessible and inclusive language guideline for Washington Benefit Exchange.
UX Director
NJIKO Inc
INDIANAPOLIS, IN
06.2020 - Current
- Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning
- Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget
- Responsible for NJIKO Inc volunteer platform onboarding and growth, as well as other platform-wide strategic initiatives, delivering $1.7M+ in incremental revenue.
- Lead teams of UX managers, UX designers, researchers, and content strategists.
Program Specialist
State of Indiana
INDIANAPOLIS, IN
07.2020 - 04.2021
- Led unemployment insurance program deliverable for 800,000+ unemployed Hoosiers while working full-time at NJIKO Inc
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
UX Manager
Xclax
Indianapolis, Indiana
06.2019 - 07.2020
- Responsible for the UX of Xclaxs’ Customer Experience product line, 27 client mobile apps, and Xclaxs’ data visualization dashboard tools.
- Participated in team-building activities to enhance working relationships.
- Responsible for personnel management, talent acquisition, and resource planning.
UX/UI Designer
Xclax
INDIANAPOLIS, IN
01.2017 - 06.2019
- Communicated with product managers and UX designers to translate project requirements and business objectives into polished user interfaces
- Contributed to brainstorming and strategy meetings with stakeholders to determine ideal methods to meet project goals
- Devised site maps, user flows, wireframes and mockups for designs based on proven methodologies, stakeholder requests and end-user feedback
- Evaluated user research to convert abstract ideas and requirements into planning tools such as journey maps, user personas and storyboards
- Conducted 57 research studies by interviewing users, external customers and various stakeholders.
Education
Certificate - UX Design
IDEO U
San Francisco, CA 07.2019 - 08.2019
Certificate - Sustainable Business Strategy
Harvard Business School
01.2019 - 03.2019
Bachelor of Science - Bioresource Engineering
Federal University of Technology
Owerri 01.2010 - 12.2016
Skills
Collaboration
Communication
Design: UX Design, UI Design
Web application development
Mobile application development
Leadership
Cultural Awareness
UX Performance Analysis
Coding: CSS, HTML & Javascript
Project Management: Agile development methodology
Usability: Remote User Testing, Guerilla Testing, Lab Usability Testing & Contextual Inquiry
Websites
Software
Axure
Adobe XD
Invision
Sketch
Survey Monkey
Enjoy HQ
UserZoom
Miro
Jira
Confluence
Accomplishments
- Founded a nonprofit to fight social injustice by building an app for people to start having conversations on social justice.
- Wrote a book on New Yam Festival to promote my cultural heritage.
- Awarded Employee Engagement Champion - In recognition of my commitment to the department of workforce development and the State of Indiana.
Timeline
UX Strategist
Washington Health Benefit Exchange
04.2021 - Current
Program Specialist
State of Indiana
07.2020 - 04.2021
UX Director
NJIKO Inc
06.2020 - Current
Certificate - UX Design
IDEO U
07.2019 - 08.2019
UX Manager
Xclax
06.2019 - 07.2020
Certificate - Sustainable Business Strategy
Harvard Business School
01.2019 - 03.2019
UX/UI Designer
Xclax
01.2017 - 06.2019
Bachelor of Science - Bioresource Engineering
Federal University of Technology
01.2010 - 12.2016