Keleis Zeigler
Gwynn Oak,MD
Summary
Adept professional with a passion for continuous learning and a commitment to delivering results through effective communication and teamwork. Excels in adapting to new contribute to a dynamic team environment, leveraging Advanced people skills and punctuality.
Overview
9
9
years of professional experience
Work History
Fillfullment Associate
Amazon
Sparrows Point, MD
11.2024 - 02.2025
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
- Improved project delivery times with implementation of streamlined communication strategy.
- Developed comprehensive risk management plan, significantly reducing potential disruptions.
- Negotiated with suppliers to secure cost-effective contracts, improving company's bottom line.
- Optimized inventory management to reduce overhead costs, employing advanced forecasting techniques.
- Achieved significant savings by renegotiating vendor contracts, focusing on mutual benefits.
- Improved team collaboration by initiating regular coordination meetings.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Spearheaded successful marketing campaign, creatively utilizing social media platforms.
- Enhanced brand visibility, orchestrating participation in industry events and conferences.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Streamlined project workflows for enhanced efficiency, adopting agile methodologies.
- Improved reporting accuracy, implementing new data management system.
- Conducted detailed market research to identify emerging trends, influencing product development direction.
- Conducted comprehensive competitor analysis to guide strategic planning efforts.
- Increased sales by customizing pitches to address specific client needs and concerns.
Delivery Associate
The Home Depot Inc
Pasadena, MD
01.2022 - 08.2023
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
- Assisted with warehouse operations, including inventory management and order fulfillment tasks as needed.
- Collaborated with team members to meet tight deadlines during peak delivery periods.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
- Kept customers informed of any delays or issues with their deliveries, offering solutions when possible.
- Completed on-time deliveries by choosing best and most efficient routes.
- Streamlined package handling by organizing parcels for efficient loading and unloading.
- Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Developed strong relationships with regular clients, personalizing interactions to enhance overall experience.
- Conducted thorough pre-trip inspections on assigned vehicles daily, identifying any repair needs immediately.
- Stayed current on company policies and industry best practices, attending training sessions as required for continued growth in the role.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Enhanced delivery efficiency by optimizing route planning and time management.
- Increased repeat business by providing exceptional customer service during each interaction.
- Maintained accurate records of all completed deliveries, ensuring proper documentation for billing purposes.
- Managed last-mile delivery logistics efficiently, ensuring timely completion of daily routes within specified timelines.
Housekeeper
Touchpoint Medical
Baltimore, MD
02.2020 - 10.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Stocking Associate
Rite Aid
Glen Burnie, MD
07.2016 - 03.2017
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Maintained effective team member communication.
- Scanned, recorded and verified received inventory during regular shipments.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Collaborated with team members to maintain a clean, organized work environment.
- Demonstrated adaptability by effectively handling various tasks, including receiving shipments, organizing backroom storage, and updating pricing information.
- Managed time effectively during high-pressure situations such as peak shopping hours or holidays to maintain consistent service levels across all departments of the store.
Education
High School Diploma -
North County High School
Glen Burnie, MD06-2019
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Workplace safety
- Cash handling
- Customer engagement
- Decision-making
- Complex Problem-solving
- Relationship building
Languages
English
Full Professional
Timeline
Fillfullment Associate
Amazon
11.2024 - 02.2025
Delivery Associate
The Home Depot Inc
01.2022 - 08.2023
Housekeeper
Touchpoint Medical
02.2020 - 10.2021
Stocking Associate
Rite Aid
07.2016 - 03.2017
High School Diploma -
North County High School