Keli Amartey
Lakeland
Summary
Healthcare Professional adept in patient transport and specimen collection within dynamic environments. Strong focus on fostering teamwork and ensuring precise care processes, contributing to improved patient outcomes and satisfaction. Proven ability to navigate fast-paced settings while maintaining high standards of service.
Overview
10
10
years of professional experience
Work History
Volunteer
Lakeland Reg Hosp Volunteer Services
Lakeland
10.2025 - Current
- Administrative Tasks: Assembling patient packets, supporting clerical staff, and answering calls.
- Patient Transport: Safely transporting discharged patients via wheelchair to their vehicles.
- Errands: Delivering flowers, mail, and personal belongings to patient rooms.
- Hospital Support: Assisting with the transfer of items between departments, such as specimens, equipment, or documents.
- Visitor Assistance: Escorting visitors and family members to various locations throughout the campus.
- Provided information and assistance to visitors navigating the hospital facility.
- Assisted patients with daily activities and comfort during hospital stays.
- Coordinated volunteer schedules to ensure adequate coverage and support.
Vice President of Public Relation
Winter Haven Toastmasters
03.2024 - 10.2025
- Marketing and Promoting the club to eligible guests and notify the media regarding the club's existence and benefits.
- Develop and maintain club's social media pages and website.
- Create club publicity campaigns and write new releases and distribute marketing materials.
- Ensure the club contact and meeting Information is up to date in club central.
- Understand the importance and impact of the Toastmasters brand and updates web content and safeguard the.
- Remain current with the Leader Letter, Toastmasters magazine, and Toastmasters International's social media Channels.
- Developed comprehensive public relations strategies to enhance organizational visibility.
- Crafted engaging press releases and communication materials for diverse audiences.
Phlebotomist
Tampa Gen. Hosp & Adventhealth Wesley Chapel/Zephyrhills
04.2021 - 02.2023
- Worked in a fast-paced multidisciplinary ER team of MDs and RNs to ensure timely patient attendance.
- Performed over 5000 venipuncture and microtainer collection, multiple cultures collections.
- Ensured timely specimen collection and correct labeling for timely patient diagnosis/monitoring.
- Strictly followed HIPAA, PPE and safety guidelines and properly disposes sharps and biohazardous materials.
- Prepared specimens for reference laboratories including ensuring appropriate specimen requirements and documentation.
- Prioritized routine specimen receipt in the laboratory on a first in-first out basis. Stat and Alert specimens are prioritized before routine and timed orders.
- Ability to keep prompt patient specimens flow to the laboratory from the ED, monitoring laboratory pending in EPIC and escalating delay for resolution.
- Collected blood samples efficiently from patients in various clinical settings.
- Prepared specimens for laboratory analysis ensuring proper handling and storage.
- Maintained accurate patient records and documentation in electronic health systems.
Customer Service Rep/Online Shopper
Walmart/Kmart
Florida
01.2016 - 01.2019
- Ensured the proper organization and replenishment of merchandise in store.
- Prioritized customer service and acted as an intermediary between customers and management.
- Engaged with customers on the sales floor to facilitate an exceptional shopping experience.
- Verified and ensured accurate pricing for all products.
- As an online shopper, I consistently surpassed company objectives and guaranteed the timely delivery of online orders to customers.
- Assisted customers with product inquiries and order issues.
- Resolved customer complaints using effective communication skills.
- Processed returns and exchanges efficiently following company policies.
Education
Ortho-biologics/Regenerative Medicine -
Medical Sales College
Denver10-2023
Bachelor of Business Administration - Human Resource
Garden City Univ.
Kumasi, Ghana10-2010
Skills
- Patient transport
- EPIC charting
- Specimen collection
- Social media management
- Public relations strategy
- Customer relationship management
- Time management
- Effective teamwork
- Attention to detail
- Professional appearance
- Reliability and punctuality
- Problem solving
- Data confidentiality
- Empathy and patience
- Positive attitude
Languages
English
Professional
Timeline
Volunteer
Lakeland Reg Hosp Volunteer Services
10.2025 - Current
Vice President of Public Relation
Winter Haven Toastmasters
03.2024 - 10.2025
Phlebotomist
Tampa Gen. Hosp & Adventhealth Wesley Chapel/Zephyrhills
04.2021 - 02.2023
Customer Service Rep/Online Shopper
Walmart/Kmart
01.2016 - 01.2019
Ortho-biologics/Regenerative Medicine -
Medical Sales College
Bachelor of Business Administration - Human Resource
Garden City Univ.