KELI ARNOLD

• Assessed patient vision and ocular health using specialized equipment.
• Prepared examination rooms and maintained cleanliness for efficient workflows.
• Assisted optometrists during eye exams by providing necessary tools and support.

• Scheduling, accounts payable/ receivable , coding and posting payments for insurance

• Provided primary customer support to internal and external customers in fast-paced environment.
• Communicated with vendors regarding back order availability, future inventory and special orders.
• Enhanced customer satisfaction through proactive strategies addressing needs and resolving concerns.
• Answered constant flow of customer calls with up to 5 calls in queue per minute.
• Recommended products to customers while clearly explaining features and benefits.
• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as a last resort to maintain customer satisfaction.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.

• Responded to customer requests for products, services and company information.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
• Provided information to customers regarding Home Depot's charge card and loyalty program and helped to open and activate new accounts.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Boosted sales revenue by skillfully promoting diverse options of credit options through credit cards we had.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
• Executed record filing system to improve document organization and management.
• Performed research to collect and record utility bill data.
• Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Entered data through opened mail and also researched data from bills such as late fees, credits, notices to see if we could get them waived or taken off.

• Oversaw patient care across all ages in long-term healthcare center, ensuring delivery of high-quality respiratory services.
• Set up oxygen, CPAP and BiPAP machines for patients requiring breathing treatments.
• Collaborated with nursing team to review patient medical records and adjust respiratory care plans, improving patient outcomes.
• Adhered to strict infection control measures and verified proper cleaning and sanitation of respiratory equipment prior to each use.
• Provided education to patients and caregivers on effective use of breathing apparatuses, enhancing home care practices.
• Questioned patients about medical backgrounds to obtain accurate health history data and optimize treatment plans.
• Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
• Worked with customers to understand needs and provide excellent service.

• Greeted visitors and customers, provided assistance and addressed inquiries to foster positive relationships and customer loyalty.
• Welcomed patrons and immediately offered assistance by asking open-ended questions.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Promptly answered multi-line phone system and greeted callers enthusiastically.
• Maintained transaction security by verifying payment cards against identification.
• Maintained financial accuracy by collecting deposits, fees and payments.
• Streamlined filing systems to enhance organization and accessibility of files and records.
• Prepared weekly employee work schedules for 6 team members ensuring all shifts received adequate coverage.
• Volunteered to help with special projects, assuming a variety of tasks and duties, including working on the weekends helping with boarding dogs, building kennels, and designing new displays for merchandise.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Utilized quick response and dynamic service skills to foster relationships with patrons, enhancing customer retention.
• Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
• Performed nightly updates to room charges and rates.
• Updated customer accounts with add-on room charges, including minibar use and room service bills.
• Balanced hotel accounts and resolved discrepancies.
• Ensured all room service orders met quality standards for guest satisfaction.
• Reviewed checklist on a daily basis and planned shift accordingly.
• Completed late check-ins and directed guests to rooms and facilities.
• Promoted local entertainment and sporting events and offered details to assist patrons.